Subject: Ticket Assigned - Conversation with شبيب محمد
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Feb 2020 18:52:27 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with شبيب محمد شبيب محمد                    Hai           10:23 PM, 22nd Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           10:23 PM, 22nd Feb                     شبيب محمد                    When i make online purchase , does the shukran points credit to my account?           10:24 PM, 22nd Feb                   Nikhil                    Yes, you can earn Shukran points for online purchases with us as well.           10:25 PM, 22nd Feb                   Nikhil                    You have to register yourself with us and link your Shukran card to that account.           10:25 PM, 22nd Feb                     شبيب محمد                    But i have two shukran accounts registered with same mobile nmbr           10:26 PM, 22nd Feb                   Nikhil                    You can link one card to one account with us.           10:26 PM, 22nd Feb                     شبيب محمد                    How can i identify in which shukran accounts does the points have credited           10:27 PM, 22nd Feb                     شبيب محمد                    how can i link           10:27 PM, 22nd Feb                   Nikhil                    The mail id which you will use to place the order. The Shukran points will be credited to the card linked to that email id.           10:27 PM, 22nd Feb                   Nikhil                    We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.
 
To link your Shukran card, please follow the below steps:

 
1- Log in your account.

2- Go to My account > Shukran > Link your account here.

3- Follow the provided steps on the webpage

 
After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           10:27 PM, 22nd Feb                     شبيب محمد                    Same id same number           10:28 PM, 22nd Feb                     شبيب محمد                    two accounts           10:28 PM, 22nd Feb                     شبيب محمد                    if u want i will give the account number           10:28 PM, 22nd Feb                   Nikhil                    No you can't have more than 1 account with us with a mail id.           10:29 PM, 22nd Feb                     شبيب محمد                    yes sir           10:29 PM, 22nd Feb                     شبيب محمد                    if u have any doubt i will you the two account numbers           10:29 PM, 22nd Feb                   Nikhil                    Please share with us your registered mail id with us           10:29 PM, 22nd Feb                     شبيب محمد                    [email-masked]           10:30 PM, 22nd Feb                     شبيب محمد                    0556465022           10:31 PM, 22nd Feb                   Nikhil                    As per the system we can see that you have '1800000297970042' Shukran card registered with above mentioned email id.           10:31 PM, 22nd Feb                     شبيب محمد                    No           10:32 PM, 22nd Feb                     شبيب محمد                    I have one more account with same nmbr and id           10:32 PM, 22nd Feb                     شبيب محمد                    1800000329798788           10:33 PM, 22nd Feb                     شبيب محمد                    This is the another account nmbr           10:33 PM, 22nd Feb                     شبيب محمد                    R u there?           10:34 PM, 22nd Feb                   Nikhil                    I would like to inform you that you can't have 2 cards linked to 1 mail id           10:34 PM, 22nd Feb                   Nikhil                    Even with your mobile number we can find only 1 account registered with us.           10:35 PM, 22nd Feb                     شبيب محمد                    Then please check the details of above mentioned nmbr           10:36 PM, 22nd Feb                   Nikhil                    We will not be able to check the details with Shukran Card. Please provide us email id or phone number registered with us.           10:36 PM, 22nd Feb                     شبيب محمد                    Same id and nmbr           10:37 PM, 22nd Feb                     شبيب محمد                    thats y i am asking you to check           10:37 PM, 22nd Feb                     شبيب محمد                    In that card i have 42 points           10:37 PM, 22nd Feb                   Nikhil                    Please understand you may have another Shukran card linked to some other account. We would request you to please check with the Shukran team about the details registered under that card.           10:40 PM, 22nd Feb                     شبيب محمد                    Ok           10:40 PM, 22nd Feb                   Nikhil                    At our end we can check with email id, mobile number or your order number           10:40 PM, 22nd Feb                   Nikhil                    If you have placed an order where the points were credited to the other card, please share with us the order number           10:41 PM, 22nd Feb                     شبيب محمد                    When i purchase from store the points will credit one account and when i purchase from online then the points will credit to another account           10:42 PM, 22nd Feb                     شبيب محمد                    this is happening right now           10:42 PM, 22nd Feb                   Nikhil                    This is because you are giving them the 2nd card number while invoicing           10:43 PM, 22nd Feb                     شبيب محمد                    Ohh           10:43 PM, 22nd Feb                   Nikhil                    But when you purchase online you are using this email, and the card details provided to you earlier is registered under that email id.           10:44 PM, 22nd Feb                     شبيب محمد                    Is there any option to join these two accounts           10:44 PM, 22nd Feb                   Nikhil                    No, as informed earlier you can have only 1 card linked to 1 mail id.           10:44 PM, 22nd Feb                     شبيب محمد                    ok           10:45 PM, 22nd Feb                   Nikhil                    we will recommend you that in case you don't have points in your another card then delink it and link your another card with this email id.           10:46 PM, 22nd Feb                   Nikhil                    As per the system we can see that you have 25 available points and 13 points are pending.           10:49 PM, 22nd Feb                   Nikhil                    Is there anything else i may assist you with today?           10:49 PM, 22nd Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:51 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/476693