Subject: Ticket Assigned - Conversation with aayat.hussaini
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 22 Feb 2020 17:03:20 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aayat.hussaini aayat.hussaini                    Hi, I've been trying to buy from your website/app but the payment isnt coming through for some reason! I tried 2 different cards and the problem remains. Can you please help me?           08:43 PM, 22nd Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           08:48 PM, 22nd Feb                     aayat.hussaini                    Hi, I've been trying to buy from your website/app but the payment isnt coming through for some reason! I tried 2 different cards and the problem remains. Can you please help me?
5 minutes           08:48 PM, 22nd Feb                   Nikhil                    We apologise for the inconvenience  caused to you.           08:51 PM, 22nd Feb                   Nikhil                    We will surely help you out with it           08:51 PM, 22nd Feb                   Nikhil                    Are you getting any error message           08:51 PM, 22nd Feb                     aayat.hussaini                    Yes.           08:51 PM, 22nd Feb                   Nikhil                    We would request you to please share with us the error message.           08:52 PM, 22nd Feb                   Nikhil                    Are you using the app or the browser to do the purchase           08:52 PM, 22nd Feb                     aayat.hussaini                             08:53 PM, 22nd Feb                     aayat.hussaini                    I tried both the app and the browser. And i tried more than one card and i assure you they both work perfectly           08:54 PM
 , 22nd Feb                   Nikhil                    We would request you to please share your registered email id with us.           08:55 PM, 22nd Feb                     aayat.hussaini                    [email-masked]           08:55 PM, 22nd Feb                   Nikhil                    We will raise your concern to the technical team to resolve your issue. Once we het a reply from them we will get back to you. We apologise for the inconvenience caused to you.           08:57 PM, 22nd Feb                     aayat.hussaini                    Thank you so much, and i am looking forward to hearing from you soon           08:59 PM, 22nd Feb                   Nikhil                    We will certainly try to get this resolved and get back to you.           09:00 PM, 22nd Feb                   Nikhil                    Is there anything else I may assist you with today?           09:00 PM, 22nd Feb                   Nikhil                    It was a pleasure assistin
 g you. Thank you for shopping with us.           09:02 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/476476