Subject: Ticket Assigned - Conversation with amritsinha1987
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 20 Feb 2020 18:09:31 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amritsinha1987 amritsinha1987                    Hello           09:46 PM, 20th Feb                   Bot                   Hi again!           09:46 PM, 20th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           09:46 PM, 20th Feb                     amritsinha1987                    This is regarding the order which was delivered           09:47 PM, 20th Feb                     amritsinha1987                    the stroller           09:47 PM, 20th Feb                     amritsinha1987                    its been just two days           09:47 PM, 20th Feb                     amritsinha1987                    and we see the front wheels are jammed           09:47 PM, 20th Feb                     amritsinha1987                    what kind of service and products is that           09:47 PM, 20th Feb                     amritsinha1987                    what do we do now           09:47 PM, 20th Feb                   Nikhil                    We are sorry to hear that and we apologise for the inconvenience caused to you.           09:48 PM, 20th Feb                     amritsinha1987                    what is the next step           09:48 PM, 20th Feb                     amritsinha1987                    we want a different stroller           09:48 PM, 20th Feb                   Nikhil                    Could you please help me with your Order number           09:49 PM, 20th Feb                     amritsinha1987                    Yes one moment           09:49 PM, 20th Feb                   Nikhil                    Thank you!           09:49 PM, 20th Feb                     amritsinha1987                    Your order 9770154827           09:50 PM, 20th Feb                   Nikhil                    Thank you for providing us the requested information.           09:50 PM, 20th Feb                     amritsinha1987                    Okay           09:51 PM, 20th Feb                     amritsinha1987                    u have my details           09:51 PM, 20th Feb                   Nikhil                    We would request you to please share with us images or video for the concern that you are facing, so that we may escalate your case to the relevant team.           09:51 PM, 20th Feb                   Nikhil                    Yes, we got your details.           09:52 PM, 20th Feb                     amritsinha1987                    Share where           09:52 PM, 20th Feb                     amritsinha1987                    can u email me at           09:52 PM, 20th Feb                     amritsinha1987                    [email-masked]           09:52 PM, 20th Feb                     amritsinha1987                    whag is the return policy           09:52 PM, 20th Feb                   Nikhil                    You can share the requested images here or contact us [email-masked]'.           09:54 PM, 20th Feb                     amritsinha1987                    Okay what is the return policy for the product I got           09:55 PM, 20th Feb                   Nikhil                    You can find the return policy here https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#           09:55 PM, 20th Feb                   Nikhil                    Usually the item purchased is non returnable. For this reason we are asking you to share us the images or video, so that we can escalate your case to the relevant team.           09:56 PM, 20th Feb                     amritsinha1987                    Okay           09:58 PM, 20th Feb                     amritsinha1987                    Will share the pics and videos           09:58 PM, 20th Feb                     amritsinha1987                    will u send me a a request I’d for my issue           09:58 PM, 20th Feb                   Nikhil                    Please share us your email id, so that you can get the notification for the same.           09:59 PM, 20th Feb                     amritsinha1987                    [email-masked]           09:59 PM, 20th Feb                   Nikhil                    Thank you for providing us with the requested information.           10:02 PM, 20th Feb                   Nikhil                    Please send us the requested details to enable us to assist you further.           10:03 PM, 20th Feb                   Nikhil                    Is there anything else I may assist you with today?           10:06 PM, 20th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           10:09 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/472943