Subject: Ticket Assigned - Conversation with Carrelyne Diocson
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 20 Feb 2020 17:32:38 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Carrelyne Diocson Carrelyne Diocson                    good evening, sorry to disturb you, this morning and afternoon  i was unable to get the call from delivery agent SMSA because i was on duty, i have track my order and it said not found then i checked my order status it showed delivered but i do not received my order yet           09:07 PM, 20th Feb                     Carrelyne Diocson                    b m           09:07 PM, 20th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           09:07 PM, 20th Feb                   Nikhil                    I will be happy to help you with that.           09:08 PM, 20th Feb                   Nikhil                    Please provide us the Order Number           09:08 PM, 20th Feb                     Carrelyne Diocson                    thak you dear , order#
 6466374402           09:10 PM, 20th Feb                     Carrelyne Diocson                             09:10 PM, 20th Feb                   Nikhil                    Thank you for providing us the requested information. Please allow me a moment to fetch your details.           09:12 PM, 20th Feb                   Nikhil                    As per the system we can see that the status is 'Shipped' and not delivered.           09:13 PM, 20th Feb                   Nikhil                    We would like to inform you that shipped means that the shipment is ready for the delivery team to collect from our warehouse           09:14 PM, 20th Feb                   Nikhil                    Is there anything else I may assist you with today?           09:17 PM, 20th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           09:21 PM, 20th Feb                     Carrelyne Diocson                    ok then dear, but i have one
  concern SMSA delivery unable to contact me two times unable to answer their calls, i was on duty           09:21 PM, 20th Feb                   Nikhil                    Please share with us your convenient time so that we can escalate the same to SMSA           09:23 PM, 20th Feb                     Carrelyne Diocson                    is it possible, to relay the message to SMSA that i will be the one to pick my order from SMSA... thank you for your help           09:27 PM, 20th Feb                   Nikhil                    Sure, that's not a problem.           09:27 PM, 20th Feb                   Nikhil                    We will do that.           09:27 PM, 20th Feb                   Nikhil                    Can we have your mail id to update you for the same.           09:28 PM, 20th Feb                     Carrelyne Diocson                    [email-masked]           09:29 PM, 20th Feb                   Nikhil                    Thank you sharing with us the requeste
 d information. We will update our delivery team that you will be collecting the shipment from their office.           09:30 PM, 20th Feb                   Nikhil                    Is there anything else I may assist you with today?           09:30 PM, 20th Feb                     Carrelyne Diocson                    thank you again           09:31 PM, 20th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           09:32 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/472884