Subject: New Reply Received - Return request placed on 15th feb
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 20 Feb 2020 00:01:11 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Return request placed on 15th feb  Ticket comment <div dir="auto">Thank you for your email and thank you for clearing that up for me. I have got shoes of two different size. So I will have to wait for the courier partner for this and not get it done at the store?</div>
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<div>On Thu, 20 Feb. 2020, 2:56 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Sahar,</div>
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<div>Thank you for your confirmation and prompt reply.</div>
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<div>​As you informed us that the call centre agent informed you that the return of the item can't be done at the store. We would like to know the reason for the return. In case a wrong item have been delivered to you then i am afraid that the return is not possible at the store.</div>
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<div>The store will scan the item and it will not match with the item code in your order, so if this is the case i will not recommend you to go to the store. </div>
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<div>In this case we will arrange our collection team to collect the wrong delivered item.</div>
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<span style='color:rgb(0,0,0);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none' dir="ltr">We thank you for your understanding and cooperation. </span>We look forward to hearing from you.<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'><br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>Your friends,<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>The Support Team.<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/470641