Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Feb 2020 18:04:39 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           09:54 PM, 19th Feb                     User                    can u pls help me for my return item           09:55 PM, 19th Feb                     User                    hi can u pls help me for my return item           09:55 PM, 19th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           09:55 PM, 19th Feb                   Nikhil                    Sure, i will help you out with that.           09:55 PM, 19th Feb                   Nikhil                    Please provide me your Order number           09:55 PM, 19th Feb                     User                    Thank you for collecting your products from Click & Collect order 9770475094. Enjoy your purchase!           09:57 PM, 19th Feb                     User                    i wan
 t to replace with new item           09:57 PM, 19th Feb                     User                    or should i bring to sahara center again to make it more faster?           09:58 PM, 19th Feb                   Nikhil                    As per the system we can see that you have already raised a return request in the system.           09:58 PM, 19th Feb                     User                    instead waiting the courier collection           09:58 PM, 19th Feb                   Nikhil                    Could you please share with us the reason for returning the said item           09:58 PM, 19th Feb                     User                    yes but it will take time if courier will take the shoes           09:58 PM, 19th Feb                   Nikhil                    Yes.           09:59 PM, 19th Feb                   Nikhil                    The return to the store is fastest. The refund will be initiated then and there.           09:59 PM, 19th Feb                     Use
 r                    i dont like the fitting it is not good looking in person           09:59 PM, 19th Feb                     User                    i will bring to store pls cancel my return online now           10:00 PM, 19th Feb                   Nikhil                    In case the issue is due to the size of the shoes, then you can exchange the item at the nearest store, provided the same item is available in the store.           10:00 PM, 19th Feb                     User                    exchange to another shoes higher price           10:00 PM, 19th Feb                   Nikhil                    We are sorry to hear that you are not happy with your recent purchase.           10:01 PM, 19th Feb                   Nikhil                    Exchange to the another item will not be possible, but yes you can return it to the store and get a refund for the same.           10:01 PM, 19th Feb                   Nikhil                    After the refund, you can purchase a new i
 tem from the store.           10:01 PM, 19th Feb                   Nikhil                    The return request will be cancelled by the store team, once they will process the refund.           10:02 PM, 19th Feb                     User                    maybe someone from courier will call me pls cancel them           10:03 PM, 19th Feb                     User                    thanks i will visit sahara mall tomorrow for return           10:03 PM, 19th Feb                   Nikhil                    Once you visit the store and return the item, they will cancel the return request in the system.           10:03 PM, 19th Feb                     User                    ok           10:03 PM, 19th Feb                   Nikhil                    Is there anything else I may assist you with today?           10:04 PM, 19th Feb                     User                    thanks           10:04 PM, 19th Feb                     User                    no thank u           10:04 PM, 19th
  Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           10:04 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/471022