Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Feb 2020 18:02:51 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Could you check my order status?           09:43 PM, 19th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           09:45 PM, 19th Feb                   Nikhil                    I will surely help you out with this.           09:45 PM, 19th Feb                   Nikhil                    Could you please inform me your Order No.           09:46 PM, 19th Feb                     User                    9770628855           09:46 PM, 19th Feb                   Nikhil                    Thank you for providing us the requested information.           09:46 PM, 19th Feb                   Nikhil                    As per system we can see that your order was cancelled, as during quality check we found out that the item is not in a condition to be sold.           09:49 PM, 19th Feb   
                 Nikhil                    Hence, we have to cancel your order.           09:49 PM, 19th Feb                   Nikhil                    We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.           09:49 PM, 19th Feb                     User                    I got the confirmation from your side           09:50 PM, 19th Feb                     User                    Payment also deducted           09:50 PM, 19th Feb                   Nikhil                    The confirmation message was for the order successfully placed.           09:51 PM, 19th Feb                     User                    when I will get the refund           09:52 PM, 19th Feb                   Nikhil                    But after the order is placed, and before shipping, all the items go through quality check. During the quality check we found out that the item is damaged, an
 d can't be sold.           09:52 PM, 19th Feb                   Nikhil                    The refund from our side has already been processed under transaction reference number 158204607300044577.           09:53 PM, 19th Feb                   Nikhil                    The refund will be credited to your card in 2-15 business days, depending upon the processing time taken by your bank.           09:53 PM, 19th Feb                     User                    Do you have the same item?           09:53 PM, 19th Feb                   Nikhil                    As per the system, we can see that it is still available online. But i am afraid if you are going to order again, then it would be cancelled again unless the new stock arrives.           09:56 PM, 19th Feb                   Nikhil                    Are we still connected?           09:59 PM, 19th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel 
 free to get in touch with us in case of any unanswered query.           10:02 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/471016