Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Feb 2020 17:23:57 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:05 PM, 19th Feb                     User                    Pls cancel my order           09:05 PM, 19th Feb                     User                    Order number 9770643334           09:06 PM, 19th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           09:06 PM, 19th Feb                   Nikhil                    I will surely help you out with this.           09:06 PM, 19th Feb                   Nikhil                    Please allow me a moment to fetch your order.           09:07 PM, 19th Feb                   Nikhil                    As per the system we can see that your order is ready to be shipped from our warehouse. we will ask the relative team to cancel the order as per your request.           09:08 PM, 19th Feb                     User                    ??           09:09 PM, 19th Feb                     User                    Incase if it arrives tmrw and ready for collection before 4 pm pls confirm           09:09 PM, 19th Feb                   Nikhil                    Once the order is shipped to the store and is ready for the collection, you will be notified for the same.           09:10 PM, 19th Feb                   Nikhil                    Do you wish me to send the request to cancel the order?           09:10 PM, 19th Feb                     User                    I had requested the same and while ordering it confirmed that I can pick by Thursday           09:10 PM, 19th Feb                     User                    can u confirm what time tmrw it will b ready for collection           09:10 PM, 19th Feb                   Nikhil                    I am sorry, i can't able to confirm that.           09:11 PM, 19th Feb                     User                    ok this is bad customer service level           09:11 PM, 19th Feb                     User                    pls ensure tat while a customer buys online it’s clearly mentioned about the timelines           09:11 PM, 19th Feb                     User                    I would like my money to be refunded please           09:12 PM, 19th Feb                     User                    I don’t wish to get credit as I won’t be interested to shop online from Centrepoint           09:12 PM, 19th Feb                   Nikhil                    I understand your concern, the delivery time frame is cleary indicated as 2-3 working days           09:12 PM, 19th Feb                     User                    it was 1-2 days and that’s why I ordered on Tuesday expecting delivery by Thursday           09:13 PM, 19th Feb                   Nikhil                    We can forward your concern to the relative team, to deliver the shipment befor 4 PM to the store.           09:15 PM, 19th Feb                     User                    Ok if that’s the case it’s fine           09:16 PM, 19th Feb                   Nikhil                    Sure I will do that from my end.           09:16 PM, 19th Feb                   Nikhil                    Is there anything else i may assist you with today?           09:16 PM, 19th Feb                     User                    nope           09:17 PM, 19th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           09:17 PM, 19th Feb                     User                    Thanks pls ensure is delivered as comitted           09:17 PM, 19th Feb                   Nikhil                    I will forward your request to them, but i can't confirm that. Please understand for the delivery we are using 3rd party couriers.           09:20 PM, 19th Feb                   Nikhil                    We will definitely try to honour your request.           09:21 PM, 19th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           09:23 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/470955