Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Feb 2020 00:53:46 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:34 AM, 19th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           04:35 AM, 19th Feb                     User                    I have chosen a backpack for 49 aed and it shows buy one get one offer           04:35 AM, 19th Feb                     User                    But when i select it and go for check out it doesnt show it anymore           04:36 AM, 19th Feb                   Nikhil                    We apologise for the inconvenience caused to you.           04:36 AM, 19th Feb                     User                    Can u explain what this offer is for           04:37 AM, 19th Feb                   Nikhil                    We would like to inform you that if during check out the offer is not picked,, then the offer is no l
 onger available on that particular product.           04:37 AM, 19th Feb                   Nikhil                    The website takes sometime for the update, that is the reason why you were seeing the offer and while check out it was not applied.           04:38 AM, 19th Feb                     User                    When i add another item then it shows offer is applicable           04:38 AM, 19th Feb                     User                    But it increases the price           04:38 AM, 19th Feb                     User                    I dont know what to do           04:38 AM, 19th Feb                   Nikhil                    Could you please share with me the name of the item or the link for that item, so that we can check.           04:38 AM, 19th Feb                     User                    yes sure           04:39 AM, 19th Feb                     User                             04:41 AM, 19th Feb                     User                    This is the one     
       04:41 AM, 19th Feb                     User                    Can u plz check           04:42 AM, 19th Feb                   Nikhil                    Thank you for sharing the requested image.           04:42 AM, 19th Feb                   Nikhil                    we would like to inform you that there are 2 offers applicable on this product.           04:42 AM, 19th Feb                     User                    Ok what is the second offer           04:43 AM, 19th Feb                     User                    I have added this in my basket           04:44 AM, 19th Feb                     User                    It shows 49 dirham           04:44 AM, 19th Feb                     User                    What happens if i check out           04:44 AM, 19th Feb                     User                    I will get one backpack or two           04:44 AM, 19th Feb                   Nikhil                    1. If you buy 1 pc, then it will be for AED 49.00  2. But if you buy
  2 pcs, Buy 1 Get 1 offer is applicable but you will be charged the original price of AED 129.00           04:45 AM, 19th Feb                   Nikhil                    If you check out after selecting 1 item, only 1 item will be shipped to you at the cost of AED 49.00           04:45 AM, 19th Feb                     User                    Means one pc for 49 and two pcs for 129?           04:46 AM, 19th Feb                     User                    How is it buy 1 get 1?           04:47 AM, 19th Feb                   Nikhil                    Yes that is the offer. You will pay AED 129.00 the original price and will receive 2 items.           04:47 AM, 19th Feb                     User                    What is the 2nd offer?           04:48 AM, 19th Feb                     User                    On this item as u mentioned before           04:49 AM, 19th Feb                   Nikhil                    That is the offer - Buy 1 pcs at AED 49.00 and Buy 2 pcs at AED 129.00    
        04:49 AM, 19th Feb                     User                    Really           04:50 AM, 19th Feb                     User                    Thanks           04:50 AM, 19th Feb                   Nikhil                    Let me inform you that you have to choose 2 items in your cart to avail Buy 1 Get 1 free offer.           04:51 AM, 19th Feb                   Nikhil                    Is there anything else I may assist you with today?           04:51 AM, 19th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           04:53 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/469516