Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Feb 2020 22:25:46 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Returns  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>Hello, aramex already came today and took the returned item, so how i can get my money back from this item, (i paid it by card on your website)</div>
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<br><br>Sent from myMail for iOS<br>
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<br><br>Wednesday, 19 February 2020, 2:17 AM +0400 from [email-masked]  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(252, 44, 56); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">
	
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<div>Hi Wafaa,</div>
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<div>Thank you for contacting us and we apologise for the inconvenience caused to you.</div>
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<div>We would like to inform you that exchange is not offered on babyshopstores.com, however you can return your item and purchase a new one.</div>
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<div>You can return online purchases through the below three channels:</div>
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<div>​· You can contact our customer support team on <span class="js-phone-number">800-22297467</span> to book a return and to be notified of the refund amount based on our return policy.</div>
<div>· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div>· You can now drop off your return to any Babyshop store across the UAE.</div>
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<div>Here’s what you need to do.</div>
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<div>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the UAE.</div>
<div>· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>As you informed that you will be travelling this week, we would suggest you go to near by store to process the return and refund. And if the item you wish to buy is available at the store, please purchase that item from the store. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/468441