Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 18 Feb 2020 21:37:07 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, there is a offer buy 1 get 1 on bags.           01:05 AM, 19th Feb                     User                    How to avail this offer, it does not show when I add to my basket           01:06 AM, 19th Feb                     User                             01:07 AM, 19th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           01:07 AM, 19th Feb                     User                    Hi, as I said, there is a buy 1 get 1 offer on this bag but it doesn't show when I check out.           01:08 AM, 19th Feb                     User                    I sent screenshot           01:08 AM, 19th Feb                   Nikhil                    Please allow us a minute to check the same           01:11 AM, 19th Feb                     User               
      Alright           01:11 AM, 19th Feb                   Nikhil                    As per the site we can see that they are offering 50% off on this product           01:14 AM, 19th Feb                     User                    Its on 1+1 offer too , when I add 2 qty it says this  product qualifies for the offer           01:17 AM, 19th Feb                     User                             01:19 AM, 19th Feb                   Nikhil                    Yes, but the amount is KWD 11.00 for this product.           01:19 AM, 19th Feb                     User                    When I add two, it gives a subtotal of 11 kwd           01:20 AM, 19th Feb                     User                    I don't understand , can you kindly explain the offer to me?           01:20 AM, 19th Feb                     User                    If I buy two I pay 11 ,           01:20 AM, 19th Feb                     User                    If I buy one I pay 5?           01:21 AM, 19th Feb         
           Nikhil                    As I can check this item has 2 offers available at this time.  1. Up to 50% Off  2. Buy 1 Get 1           01:29 AM, 19th Feb                   Nikhil                    If you purchase one item, you can purchase it at the sale price which is KWD 5.           01:30 AM, 19th Feb                   Nikhil                    If you purchase 2, you can purchase both of them at the price of 1. The original price of the item is KWD 11.           01:30 AM, 19th Feb                   Nikhil                    Only 1 offer can be avail at a time.           01:31 AM, 19th Feb                   Nikhil                    If you choose Buy 1 Get 1, the item's original price will be considered.           01:31 AM, 19th Feb                   Nikhil                    Also, in Buy 1 Get 1 you will need to put 2 items in your cart. In Buy 1 Get 1 you get 2 items at the price of 1 item but both needs to be added in cart.           01:32 AM, 19th Feb                  
  Nikhil                    Hope this clarifies           01:32 AM, 19th Feb                   Nikhil                    Are we still connected?           01:34 AM, 19th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:36 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/469421