Subject: Ticket Assigned - Conversation with Curious Carrot
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 18 Feb 2020 20:19:32 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Curious Carrot Curious Carrot                    Hi           12:06 AM, 19th Feb                     Curious Carrot                    i want to exchange one pair of clothes           12:07 AM, 19th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           12:07 AM, 19th Feb                     Curious Carrot                    I want to return one pair of clothes how do I exchange           12:08 AM, 19th Feb                   Nikhil                    I will be happy to assist you with that.           12:09 AM, 19th Feb                   Nikhil                    Please let me know is your Order No 8370341635?           12:09 AM, 19th Feb                     Curious Carrot                    Yes           12:10 AM, 19th Feb                   Nikhil                    I am sorry to inform you that the exchange is not available on Babyshopstores.com, however you can return the item and place a fresh order online for the required size           12:12 AM, 19th Feb                     Curious Carrot                    ok           12:12 AM, 19th Feb                     Curious Carrot                    thanks           12:12 AM, 19th Feb                   Nikhil                    You can return online purchases through the below three channels:
 · You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.           12:12 AM, 19th Feb                   Nikhil                    · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           12:13 AM, 19th Feb                   Nikhil                    · You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:13 AM, 19th Feb                   Nikhil                    You can inform me the name of the item, and i can raise a return request for you in the system.           12:13 AM, 19th Feb                   Nikhil                    Are we still connected?           12:16 AM, 19th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:18 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/469344