Subject: New Reply Received - Re: ﻿ Order confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 17 Feb 2020 11:33:30 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: 	Order confirmed!   Ticket comment <div dir="auto"><div>
<div>
<div>
<div style="direction:ltr">Hi thanks for the response. I checked my online bank and yes i saw 20.95 sr deposited but it's not 25 sr? my refund should be 25 sr. In addition to that, how many days it will take to received my shipment because I cant access fareye. com to track my purchase. Can you pls follow up for this  tracking number FP02151000478. Until now didn't receive it. Thanks and God Bless. </div>
</div>
<div>Get <a href="https://aka.ms/o0ukef" target="_blank" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="m_1938849941498180774divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, February 16, 2020 12:55:05 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#463933] - Re:  Order confirmed!
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div>Hi Iamcleo,</div>
<div>​<br>
</div>
<div>Thank you for contacting us and we apologise for the inconvenience caused to you.</div>
<div>​<br>
</div>
<div>As per the system we can see that the refund for SAR 20.95 was successfully processed on Feb 09. The refund is credited to the card in 2-15 business days, depending upon the processing time taken by your bank.</div>
<div>​<br>
</div>
<div>In case the refund is not credited to your card till Feb 24, then please get back to us with the statement of your card from Feb 09 to Feb 24, so that we can investigate further.</div>
<div>​</div>
<div>We thank you for your understanding and cooperation.</div>
<div>​<br>
</div>
<div dir="ltr">Please feel free to get in touch with us for further assistance.<br style="font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71)">
<br style="font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71)">
Your friends,<br style="font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71)">
The Support Team.<br>
<br>
<br>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
</div>

</div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/463933