Subject: New Reply Received - Returns
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Mon, 17 Feb 2020 07:09:42 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Returns  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4Nzk0MDAwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pwUcXsAW55DxFPeH8mzBT_lOnAyo1zMijimVPSfH4h4" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4Nzk0MDAwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7gjR_4rHf5BK_GqWM1bzjP5XK-v6GyUc8lz-fWhDSKM" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 17 Feb 2020 at 00:21 Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Marivic,</div>
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<div>We apologise for the inconvenience caused. We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div>We would request you to please share the images with us.</div>
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<div>Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.</div>
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<div>Wrong products delivered cannot be exchanged, however, a return and refund can be done.</div>
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<div>You can return online purchases through the below three channels:</div>
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<div>You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.</div>
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<div>You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.</div>
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<div>You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team<span dir="ltr" style='font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'> </span>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">mavz royo ronquillo</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/465513