Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 17 Feb 2020 03:30:59 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div>Dear Team,</div>
<div><br></div>
<div>The crib size is smaller than the mattress. the sales representative at the shop in RAK advised that all mattresses are same size so placed the order online from the kiosk in the shop</div>
<div>Please find the order details and attached photo for further details</div>
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        <div><span><a href="https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:rgb(66,133,244);text-decoration:none"><img width="160" id="gmail-_x0000_i1025" style="border-width: 0px; margin: 0px" alt="Babyshop logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-babyshop.png"></span></a></span></div>
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          <div><span style="color:rgb(32,32,32);font-size:9pt">Download our apps now</span></div>
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          <div><span style="color:rgb(32,32,32);font-size:9pt"><a href="https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:rgb(66,133,244);text-decoration:none"><img width="19" id="gmail-_x0000_i1026" alt="ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png"></span></a></span></div>
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          <div><span style="color:rgb(32,32,32);font-size:9pt"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:rgb(66,133,244);text-decoration:none"><img width="19" id="gmail-_x0000_i1027" alt="android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png"></span></a></span></div>
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          <div><span style="color:rgb(32,32,32);font-size:9pt"><a style="font-size:0.75rem" href="https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:rgb(32,32,32)">Android</span></a></span></div>
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          <div style="line-height:12pt"><span style="font-size:10.5pt"><a style="font-size:0.87rem;display:inline-block" href="https://www.babyshopstores.com/ae/en/department/clothing?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:white">Clothing</span></a> <a style="font-size:0.87rem;display:inline-block" href="https://www.babyshopstores.com/ae/en/department/babygear?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:white">Baby Gear</span></a> <a style="font-size:0.87rem;display:inline-block" href="https://www.babyshopstores.com/ae/en/department/nurseryandfeeding?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:white">Nursery &amp; Feeding</span></a> <a style="font-size:0.87rem;display:inline-block" href="https://www.babyshopstores.com/ae/en/department/toys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:white">Toys</span></a><a style="font-size:0.87rem;display:inline-block" href="https://www.babyshopstores.com/ae/en/mommys-monday?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:white">Offers</span></a></span></div>
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        <div style="line-height:21pt"><span style='color:rgb(51,51,51);font-family:"Arial",sans-serif'>Your products have been shipped.</span></div>
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<span style='color:rgb(51,51,51);font-family:"Arial",sans-serif'>Hi Deepu Thomas, products from order number  </span><span style='color:rgb(0,185,229);font-family:"Arial",sans-serif'><a style="font-size:1rem" href="https://www.babyshopstores.com/ae/en/my-account/order/9770227970?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:rgb(0,185,229)">9770227970</span></a></span><span style='color:rgb(51,51,51);font-family:"Arial",sans-serif'> are being sent to you in multiple shipments so you
        receive them faster.</span>
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<span style='color:rgb(51,51,51);font-family:"Arial",sans-serif'>The tracking number is </span><span style='color:rgb(0,185,229);font-family:"Arial",sans-serif'>00000100061644105.</span><span style='color:rgb(51,51,51);font-family:"Arial",sans-serif'></span>
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          <div style="margin:0cm 0cm 0pt;line-height:16.5pt;font-size:0.87rem"><span style="color:rgb(36,36,40)">Order
          shipping to  <br>
          <b style="font-size:0.87rem">aileen cherian</b><br>
          Villa Palm no /08 - Ras al Khaimah - United Arab Emirat<br>
          Qusaidat<br>
          Near by Saqar Hospital<br>
          Ras Al Khaimah, United Arab Emirates <br>
          Mobile: <a rel="noreferrer"><span style="color:rgb(66,133,244)">+971 509525434</span></a></span></div>
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          <div style="margin:0cm 0cm 0pt;line-height:16.5pt;font-size:0.87rem"><span style="color:rgb(36,36,40)">Payment
          Method:  <br>
          <b style="font-size:0.87rem">Deepu Thoma</b><br>
          <img id="gmail-_x0000_i1028" style="margin: 10px 20px 0px 0px; width: 40px; vertical-align: sub; max-width: 40px" alt="visa" src="https://i1.lmsin.net/website_images/ae/emails/icons/logo-visa.png"> xxxx xxxx xxxx 3893</span></div>
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<strong style="font-size:1rem;float:left"><span style='color:rgb(132,132,132);font-family:"Arial",sans-serif'>Order Details</span></strong><span style="font-size:1rem;float:right"><span style='color:rgb(132,132,132);font-family:"Arial",sans-serif'>Consignment Number: 88888001170620200215</span></span>
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          <div style="margin:0cm 0cm 0pt;line-height:15pt;font-size:0.93rem"><span style="color:rgb(32,32,32);font-size:10.5pt">Item</span></div>
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          <div style="margin:0cm 0cm 0pt;line-height:15pt;font-size:0.93rem"><span style="color:rgb(32,32,32);font-size:10.5pt">Description</span></div>
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          <div align="right" style="margin:0cm 0cm 0pt;text-align:right;line-height:15pt;font-size:0.93rem"><span style="color:rgb(32,32,32);font-size:10.5pt">Shipped Quantity</span></div>
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            <div><span><a href="https://www.babyshopstores.com/ae/en/p/158119986?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:rgb(66,133,244);text-decoration:none"><img id="gmail-_x0000_i1029" style="padding: 20px 0px 0px; width: 150px; height: auto; vertical-align: top; max-width: 135px" src="https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/158119986-F01-6511J-BA16BS149_01-150.jpg"></span></a></span></div>
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          <div>
<strong style="font-size:0.87rem"><span style="color:rgb(61,70,72);font-size:10.5pt">BABYSHOP </span></strong><span style="font-size:10pt"><br>
          <strong style="font-size:0.81rem">Juniors Charlotte Baby Crib </strong><br>
          <span style="color:rgb(61,70,72)"><span style="font-size:0.87rem">Color:
          White</span></span> </span>
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          <div align="center" style="text-align:center;line-height:15pt"><b><span style='color:rgb(61,70,72);font-family:"Arial",sans-serif;font-size:13.5pt'>1</span></b></div>
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            <div><span><a href="https://www.babyshopstores.com/ae/en/p/158803897?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" target="_blank" rel="noreferrer"><span style="color:rgb(66,133,244);text-decoration:none"><img id="gmail-_x0000_i1030" style="padding: 20px 0px 0px; width: 150px; height: auto; vertical-align: top; max-width: 135px" src="https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/158803897-N-YEC-BA16BS115_01-150.jpg"></span></a></span></div>
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<strong style="font-size:0.87rem"><span style="color:rgb(61,70,72);font-size:10.5pt">BABYSHOP </span></strong><span style="font-size:10pt"><br>
          <strong style="font-size:0.81rem">Juniors Baby Mattress 70 x 140 cms </strong><br>
          <span style="color:rgb(61,70,72)"><span style="font-size:0.87rem">Color:
          Cream</span></span> </span>
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<div><span> </span></div>
<b></b><i></i><u></u><sub></sub><sup></sup><strike></strike>Kindly do yhe necessary arrangement to return the item.</div>
<div><br></div>
<div>Regards,</div>
<div>Deepu thomas</div>
</div></div></div></div>
<br><div class="gmail_quote"><div class="gmail_attr" dir="ltr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Feb 17, 2020 at 4:22 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div>Hi Aileen,</div>
<div>​<br>
</div>
<div>Thank you for contacting us and we apologise for the inconvenience caused to you.</div>
<div>​<br>
</div>
<div>In order to enable us to assist you further, we request you to please share with us the images for the concern you are facing.</div>
<div>​<br>
</div>
<div dir="ltr">We look forward to hearing from you.<br style='color:rgb(24,50,71);text-transform:none;text-indent:0px;letter-spacing:normal;font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-weight:400;word-spacing:0px;white-space:normal;box-sizing:border-box'><br style='color:rgb(24,50,71);text-transform:none;text-indent:0px;letter-spacing:normal;font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-weight:400;word-spacing:0px;white-space:normal;box-sizing:border-box'>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br style='color:rgb(24,50,71);text-transform:none;text-indent:0px;letter-spacing:normal;font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-weight:400;word-spacing:0px;white-space:normal;box-sizing:border-box'><br style='color:rgb(24,50,71);text-transform:none;text-indent:0px;letter-spacing:normal;font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-weight:400;word-spacing:0px;white-space:normal;box-sizing:border-box'>Your friends,<br style='color:rgb(24,50,71);text-transform:none;text-indent:0px;letter-spacing:normal;font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-weight:400;word-spacing:0px;white-space:normal;box-sizing:border-box'>The Support Team.<br>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043087894041'>IMG_9278.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/465640