Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 16 Feb 2020 00:41:46 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I need to cancel one of my items from my online order.           04:19 AM, 16th Feb                     User                    And replace it with another item if its possible           04:20 AM, 16th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           04:20 AM, 16th Feb                   Nikhil                    Could you please help me out with your Order number           04:21 AM, 16th Feb                     User                    6465775314           04:21 AM, 16th Feb                   Nikhil                    Thank you. Please allow me a moment to fetch your details.           04:22 AM, 16th Feb                   Nikhil                    We would like to inform you that you can go ahead and cancel the item, as the status for the order is still 'Submitted to Wa
 rehouse'.           04:24 AM, 16th Feb                     User                    I want to cancel and replace this item: Skechers Quilt Textured Walking Shoes,  with this item: Skechers Boys' Walking Shoes with Lace Up Closure           04:24 AM, 16th Feb                   Nikhil                    But we are sorry to inform you that you will not be able to add any new items to the orders already placed.           04:24 AM, 16th Feb                     User                    In size 31 boys shoes           04:24 AM, 16th Feb                     User                    Not even exchange?           04:25 AM, 16th Feb                   Nikhil                    We are sorry, after the order is placed successfully, the amendments can't be done.           04:25 AM, 16th Feb                   Nikhil                    You can cancel the item from the order until the status is 'Submitted to Warehouse', and we request you to place a fresh order for the item you wish to purchase.         
   04:26 AM, 16th Feb                     User                    Ok can you cancel the sketchers kids shoes please           04:26 AM, 16th Feb                     User                    In size 31           04:26 AM, 16th Feb                   Nikhil                    GIve me a moment please           04:27 AM, 16th Feb                     User                    And can i get some sort of confirmation it is cancelled?           04:27 AM, 16th Feb                   Nikhil                    You can check the status online.           04:27 AM, 16th Feb                   Nikhil                    You wish me to cancel this item 162305909 - - Skechers Quilt Textured Walking Shoes, for SAR 175.00           04:29 AM, 16th Feb                     User                    Yes           04:30 AM, 16th Feb                   Nikhil                    We have gone ahead and cancelled this item.           04:33 AM, 16th Feb                   Nikhil                    Is there anything else yo
 u I may assist you with today?           04:33 AM, 16th Feb                     User                    That is all thank you           04:35 AM, 16th Feb                     User                    I tried to track it online           04:35 AM, 16th Feb                   Nikhil                    You are welcome.           04:35 AM, 16th Feb                     User                    How do i go about checking the order status?           04:35 AM, 16th Feb                   Nikhil                    Give me a moment           04:35 AM, 16th Feb                   Nikhil                    Please find attached screen shot for the partial cancellation done.           04:36 AM, 16th Feb                     User                    Ok thanks.           04:37 AM, 16th Feb                   Nikhil                    You are welcome.           04:37 AM, 16th Feb                   Nikhil                    Is there anything else I may assist you with today?           04:38 AM, 16th Feb     
               Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           04:40 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/464337