Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 14 Feb 2020 22:12:49 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:44 AM, 15th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           01:45 AM, 15th Feb                     User                    Hi Nikhil this is abhishek           01:46 AM, 15th Feb                   Nikhil                    Hi Abhishek, how can i assist you today?           01:46 AM, 15th Feb                     User                    I want to order online and delivery collect your shop sharjah muwaila university road  can you tell me if I order now when will deliver there           01:47 AM, 15th Feb                   Nikhil                    Sure, i will be happy to help you out with that.           01:48 AM, 15th Feb                   Nikhil                    Usually the Click & Collect order are delivered to the stores in 2-3
  working days.           01:48 AM, 15th Feb                     User                    or home delivery?           01:49 AM, 15th Feb                   Nikhil                    For home delivery as well, the time frame is the same.           01:49 AM, 15th Feb                   Nikhil                    For certain areas the delivery takes longer than usual time           01:50 AM, 15th Feb                     User                    i need urgent Monday afternoon           01:50 AM, 15th Feb                     User                    it is possible           01:50 AM, 15th Feb                   Nikhil                    There are many factors that will come into picture like what items will you order, how many concepts are involved. All these things is to be considered.           01:52 AM, 15th Feb                   Nikhil                    If you will order from only 1 concept, there are chances that the delivery may happen by Monday. But we can't guarantee that.           01:
 53 AM, 15th Feb                     User                    Only 2 items 1 kid jean and shirt           01:53 AM, 15th Feb                   Nikhil                    There is a possibility, but we can't confirm it. We rely on 3rd party couriers for the delivery and we have predefined the time frame for the delivery.           01:54 AM, 15th Feb                   Nikhil                    In some instances, deliveries have happened in the same day.           01:54 AM, 15th Feb                     User                    ok           01:55 AM, 15th Feb                   Nikhil                    But we can't guarantee it.           01:55 AM, 15th Feb                     User                    tell me one thing if I order now when dispatch           01:55 AM, 15th Feb                   Nikhil                    If you will order now, the shipment may be ready to be shipped by today.           01:56 AM, 15th Feb                   Nikhil                    The courier will pick up the 
 items from us and then the shipments are delivered to their Hub for sorting. After the sorting it is assigned to the delivery guys.           01:58 AM, 15th Feb                     User                    shipment where in UAE or outside maybe from jabel ali           01:58 AM, 15th Feb                   Nikhil                    Yes, from our warehouse.           01:58 AM, 15th Feb                     User                    give advice which one best quick delivery collect or home delivery           02:01 AM, 15th Feb                     User                    ?           02:03 AM, 15th Feb                   Nikhil                    Both of the orders are usually delivered in the same time frame           02:04 AM, 15th Feb                     User                    I mean same delivery guys both side deliver           02:05 AM, 15th Feb                   Nikhil                    It is your convenience, that you don't have to present during the time of the delivery, makes Clic
 k & Collect orders unique           02:05 AM, 15th Feb                   Nikhil                    That is looked after the courier partner. We have nothing to do with their operation           02:06 AM, 15th Feb                   Nikhil                    Are we still connected?           02:09 AM, 15th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:12 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/462838