Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 14 Feb 2020 21:22:43 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Ok thank you </div>
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<div>On Fri, 14 Feb 2020, 8:14 PM Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Josephine,</div>
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<div>Thank you for contacting us.</div>
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<div>As per the online tracking we can see that the shipment was returned back to us on Feb 13. The returned items will go for quality audit and after their approval the refund will be initiated. The process may take 4-7 working days.</div>
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<div>You will be notified once the refund is processed.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Please feel free to get in touch with us for further assistance.<br style='font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif'><br style='font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif'>Your friends,<br style='font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif'>The Support Team.<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/445443