Subject: New Reply Received - Recieved wrong size item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Feb 2020 08:21:52 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Recieved wrong size item  Ticket comment <div dir="ltr">
<b>But this is your mistake</b>, I ordered size 43 but <b>you delivered a wrong size</b> !!???.<div> If you don't solve it, we will place a complaint in the consumer protection department. </div>
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<div>On Fri, 14 Feb 2020 at 02:05, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div>Hi Sahar,</div>
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<div>​Thank you for getting in touch with us.</div>

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We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. <br>
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As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br>
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For online, we would recommend that you first return these shoes and then order a new one with the desired size.<br>
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We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
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<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/461247