Subject: Fwd: WWD damaged item 9768423120 - Legal Action Threat
From: Nikhil Bishnoi <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 10 Feb 2020 11:08:03 -0700 (MST)

Dear Apoorv, 

The items was collected from the customer, but the customer either wants the RV to be used at the store or bank transfer as mode of refund. 

The bank details are as follows:- 

Account Name - Ceji Maria joseph 
Bank name - RAKBANK 
Branch - Burdubai 
Account number - 0332644983001 
IBAN number- AE51 0400 0003 3264 4983 001 

Regards, 
Nikhil. 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Babyshop Home Delivery" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 9 February, 2020 12:45:01 
Subject: RE: WWD damaged item 9768423120 - Legal Action Threat 

Hi [ mailto:[email-masked] | 
@Mohd Imran ] , 

I am not seeing any email, where this has been raised to UAE GDMS team for return collection and that could be the reason for delay. 

[ mailto:[email-masked] | @Babyshop Home Delivery ] , Hi Dhan, 

Can you please arrange the pick up on urgent basis. 

Regards 

Sachin 

04-5175412 

From: Mohd Imran <[email-masked]> 
Sent: Saturday, February 8, 2020 1:45 PM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: FW: WWD damaged item 9768423120 - Legal Action Threat 

Hi [ mailto:[email-masked] | 
@Sachin Maheshwari ] , 

Please help us to get the pickup arranged. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 7, 2020 4:40 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: WWD damaged item 9768423120 - Legal Action Threat 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9768423120 

Item: 161428895 - - Teknum Feather Lite Traveller A1 with Free Alamed 

Order was placed on Jan 25, 2020 and the WWD item was delivered on Feb 3, 2020. Customer reported that he received this item damaged and has shared the images for the same. Please find attached the images shared by the customer. We escalated the same to WWD WH and Sachin for arranging a collection as the customer mentioned he'll be leaving the country in a few days. Since the collection has not been arranged after multiple escalations, customer is now threatening for legal action. 

Kindly advise on the same. Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 11:40:07 PM 
Subject: WWD damaged item received, no response from WWD team for the course of action 

Dear Apoorv, 

With regards to Order NO 9768423120, Ticket No 440654 customer wishes to return WWD item, and there is no response from the relevant team. Kindly assist, as customer is threatening to take legal actions. 

Regards, 

Nikhil. 

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