Subject: New Reply Received - Item changed
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Feb 2020 12:56:01 +0000 (UTC)

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Item changed  Ticket comment <div>Hi</div>
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<div>Refer to below mail.</div>
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<div>No one came to take the items.</div>
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<div>Please check &amp; reply </div>
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<div>Regards <br><br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div>On Feb 7, 2020, at 1:09 AM, RAMEESA M.V. &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div dir="ltr">Hi<div><br></div>
<div>Thank you for earliest reply </div>
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<div>As I informed, I wanted change another two items because of the size issue.</div>
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<div>Please advise how I can reorder.</div>
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<div>Kindly find the below other 2 items for exchange </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NjAzODQxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VVkok-dfEqQGyl_jq9XFQ5wUrSCjOM7oXr1GCqIUu78" alt="IMG_1654.jpg" id="7A2BF6AC-99C3-4293-8777-11196F59AB53"><br><br>I want to take another items instead of this. </div>
<div>Please advise </div>
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<br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<br>On Feb 6, 2020, at 11:02 PM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div>Hi Rameesa,</div>
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<div>Thank you for providing us with the requested images.</div>
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<div>We have raised a return request for Blue Jeggings in the system. Our collection team will contact you to arrange the collection.</div>
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<div>Once the items are collected and delivered to our warehouse, and after the approval from the quality team, we will initiate the refund.</div>
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<div>The process may take 7-10 working days.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Please feel free to get in touch with us for further assistance.<br style='font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif'><br style='font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif'>Your friends,<br style='font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif'>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/444948