Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 09 Feb 2020 19:29:00 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:12 PM, 09th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           11:13 PM, 09th Feb                     User                    I want to use my baby shop credit which I got in return in my current order I placed ...as it just used pr           11:13 PM, 09th Feb                     User                    it just used pa           11:14 PM, 09th Feb                     User                    partial amount           11:14 PM, 09th Feb                     User                    ow may I help you?
 I want to use my baby shop credit which I got in return ,I want to use it in my current order I placed ...as it just used partial amount           11:15 PM, 09th Feb                     User                    Sorry fr making it confusing for you           11:16 PM, 09th Feb                   Nikhil                    Could you please help me with the order number or the email id you used to place the account.           11:16 PM, 09th Feb                   Nikhil                    That's not a problem, i got your concern and will surely help you out with that.           11:16 PM, 09th Feb                     User                    order number 9769764123  
           11:17 PM, 09th Feb                     User                    R u there or it got disconnected           11:18 PM, 09th Feb                   Nikhil                    Please allow me a moment to fetch your details.           11:18 PM, 09th Feb                     User                    ok           11:19 PM, 09th Feb                   Nikhil                    Once the order is placed, we will not be able to amend anything.           11:20 PM, 09th Feb                     User                    So we can’t use           11:21 PM, 09th Feb                   Nikhil                    We would request you to cancel the order and place a fresh order and use the credits f           11:21 PM, 09th Feb                     User                    remaining amount           11:21 PM, 09th Feb                     User                    Hmm no that’s ok           11:22 PM, 09th Feb                   Nikhil                    No you wish to use the full amount           11:22 PM, 09th Feb                   Nikhil                    Please cancel this order, and place a fresh order and use the full credit           11:22 PM, 09th Feb                     User                    it used full at the time of ordering but I cancelled to items so it deducted only partial frm credits           11:23 PM, 09th Feb                     User                    Doing all stuff again ...bad option let it b           11:24 PM, 09th Feb                     User                    thanks for the help           11:24 PM, 09th Feb                     User                    Bye           11:25 PM, 09th Feb                   Nikhil                    When you cancelled the items, the funds were credited back to your 'My Credit'.           11:25 PM, 09th Feb                   Nikhil                    That is why in case you have to use the credits, a fresh order is to be placed. We understand that it is tiring, but that's the only option.           11:26 PM, 09th Feb                     User                    Yeh but selecting all over again all things will take time by how the app was also giving prob           11:26 PM, 09th Feb                     User                    sumtimes it says out of stock ...next time I login it’s in stock           11:27 PM, 09th Feb                     User                    Anyways thanks once again           11:28 PM, 09th Feb                     User                    bye           11:28 PM, 09th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           11:28 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/453482