Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 09 Feb 2020 17:55:50 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey there. I placed an order 3 times because the payment wasn’t successful. However, I see all of the orders as processing.           09:26 PM, 09th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           09:27 PM, 09th Feb                   Nikhil                    Could you provide me the email id you used to place the order           09:28 PM, 09th Feb                     User                    [email-masked]           09:28 PM, 09th Feb                   Nikhil                    please allow me a minute to fetch your details           09:31 PM, 09th Feb                     User                    Thank you!           09:31 PM, 09th Feb                   Nikhil                    As per the system we can see that 3 orders are in progress 6464433196 for SAR 587.00           09:34 PM, 09th Feb                     User                    Oh no           09:34 PM, 09th Feb                   Nikhil                    6464453996 for SAR 542.00           09:34 PM, 09th Feb                     User                    But I received an email saying it’s not processed and will be reversed           09:34 PM, 09th Feb                   Nikhil                    6464518141 for SAR 514.05           09:35 PM, 09th Feb                     User                    I only want one order           09:35 PM, 09th Feb                   Nikhil                    The orders are in progress and we request you to please deny the delivery of the shipment           09:35 PM, 09th Feb                     User                             09:36 PM, 09th Feb                     User                             09:36 PM, 09th Feb                     User                    It’s a pick up.           09:36 PM, 09th Feb                     User                    These are the two failed orders.           09:36 PM, 09th Feb                     User                    How long will the money come back to the card?           09:37 PM, 09th Feb                     User                    Can’t you cancel from your end?           09:38 PM, 09th Feb                     User                    Hello?           09:42 PM, 09th Feb                   Nikhil                    The orders have failed, but later on the payment was accepted and the order was placed successfully.           09:43 PM, 09th Feb                     User                    I need to cancel them. I wasn’t notified of this           09:43 PM, 09th Feb                   Nikhil                    We can request the concerned store to cancel the order, but once the order is ready for pick up           09:43 PM, 09th Feb                     User                    I will get a full refund of course           09:44 PM, 09th Feb                     User                    How long will the refund take to show on my account?           09:44 PM, 09th Feb                   Nikhil                    Even you can ask them, once you will go to pick up your first order           09:45 PM, 09th Feb                   Nikhil                    The refund may take 2-15 business days, depending upon the processing time taken by your bank.           09:45 PM, 09th Feb                     User                    Ok thank you! However this is really inconvenient           09:46 PM, 09th Feb                     User                    It will mess up my budget           09:46 PM, 09th Feb                   Nikhil                    We are sorry to hear that. But we can ask the store to process the refund once the shipment is at the store.           09:48 PM, 09th Feb                     User                    Yes please I need the most back in my account ASAP.           09:48 PM, 09th Feb                     User                    Money*           09:48 PM, 09th Feb                   Nikhil                    We can't help in that until the shipment is there at the store. We will process the refund from our side immediately.           09:50 PM, 09th Feb                     User                    Ok sounds good           09:50 PM, 09th Feb                   Nikhil                    You can also ask the concerned store to cancel rest of your orders.           09:51 PM, 09th Feb                     User                    Ok but once it arrives right           09:52 PM, 09th Feb                   Nikhil                    Yes sir           09:52 PM, 09th Feb                     User                    Ok thank you!           09:52 PM, 09th Feb                   Nikhil                    You are welcome!           09:52 PM, 09th Feb                   Nikhil                    Is there anything else i may assist you with today?           09:53 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/453348