Subject: Ticket Assigned - Conversation with Anonymous
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 09 Feb 2020 17:55:01 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anonymous Anonymous                    But wen I try to track order it also shows returned...wht did really happen?..did anyone collected the order and returned it back to the store?...could u plz help me to find out?           09:18 PM, 09th Feb                   Nikhil                    No, as the items were not collected by you the store team erroneously marked the order as 'Collected' instead of 'Not Picked'.           09:19 PM, 09th Feb                   Nikhil                    The store team has to process the refund for the order, so they either have to mark it as not picked or collected. By mistake they have chosen as collected nad processed the refund for the same.           09:20 PM, 09th Feb                     Anonymous                    But wen ever we check the status of the order in order to collect it...they never showed order ready for 
 collection.den how can we come and collect the order?..dey always show under process           09:23 PM, 09th Feb                   Nikhil                    We send an email and sms notification when the order is Ready for Pick Up           09:41 PM, 09th Feb                     Anonymous                    We haven't got any email or message indicating the product is ready for pickup...if u had sent an email can you please send a copy of it..           09:48 PM, 09th Feb                   Nikhil                    We can surely ask the concerned team to do that           09:49 PM, 09th Feb                   Nikhil                    Are we still connected?           09:52 PM, 09th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:54 PM, 09th Feb                                          View conversation in Freshchat https:
 //landmarkgroupservice.freshdesk.com/helpdesk/tickets/453344