Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Feb 2020 16:31:35 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Good evening,i just want to follow up regarding my item which i'd return last week co'z until now i didnt received a response from your shop.thank you</div>
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<div>On Mon, 3 Feb 2020, 12:37 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Alejandra,</div>
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<div>​Thank you for getting in touch with us.</div>
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<div>We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. <br>
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<div>As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br>
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<div>As per the system we can see that the return request have already been raised. Our collection team will contact you to schedule the collection. Also, you have already placed a new order as well.<br>
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<div>I’m sorry I could not be of much help this time around. </div>
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<div>Please do let me know if we can be of any other assistance. </div>
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<div dir="ltr">Your friends, </div>
<div dir="ltr">The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/439417