Subject: Ticket Assigned - Conversation with Chirping Fire
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Mar 2020 15:38:12 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chirping  Fire Chirping  Fire                    Hi           07:14 PM, 15th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           07:15 PM, 15th Mar                     Chirping  Fire                    My order cancelled agin           07:16 PM, 15th Mar                     Chirping  Fire                    whats going on           07:16 PM, 15th Mar                     Chirping  Fire                    Both orders cancellee           07:18 PM, 15th Mar                     Chirping  Fire                    i need my ordered product           07:18 PM, 15th Mar                   Nikhil                    Could you please help me with the order numbers to check.           07:18 PM, 15th Mar                     Chirping  Fire                    6470073034           07:19 PM, 15th Mar                     Chirping  Fire                    And 6470056446           07:20 PM, 15th Mar                   Nikhil                    Thank you for the information. Please allow me a moment.           07:20 PM, 15th Mar                     Chirping  Fire                    Update pls           07:24 PM, 15th Mar                   Nikhil                    I apologize for the inconvenience caused to you. 6470073034 is partially cancelled while 6470056446 is cancelled fully.           07:24 PM, 15th Mar                     Chirping  Fire                    both were partially cancelled for the product I need           07:24 PM, 15th Mar                     Chirping  Fire                    i caneccelled first order completely to place repeat order. I need both products           07:24 PM, 15th Mar                   Nikhil                    This is due to the fact that this item is not in the condition to be sold.           07:24 PM, 15th Mar                     Chirping  Fire                    provide me replacement of same quality n brand.           07:25 PM, 15th Mar                   Nikhil                    Please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           07:25 PM, 15th Mar                     Chirping  Fire                    Ok. Replacement please same order value           07:26 PM, 15th Mar                   Nikhil                    I am sorry to say that i will not be able to send you the replacement. You can place a fresh order online for the item you wish to purchase. If the item is available with us, and is in the condition to be sold, we will deliver your order.           07:27 PM, 15th Mar                     Chirping  Fire                    This is really odd           07:27 PM, 15th Mar                     Chirping  Fire                    Ok what’s the cost of inconvenience.           07:29 PM, 15th Mar                     Chirping  Fire                    My money n time is blocked           07:29 PM, 15th Mar                   Nikhil                    I apologize for the inconvenience caused to you, but i will not be able to assist you with the replacement for the items cancelled.           07:29 PM, 15th Mar                     Chirping  Fire                    i want to escalate this issue.           07:30 PM, 15th Mar                   Nikhil                    Yes, you can write to [email-masked]'.           07:31 PM, 15th Mar                     Chirping  Fire                    This is not escalation. I need escalation point of contact           07:32 PM, 15th Mar                   Nikhil                    Your grievance will be escalated to the relevant team. Please send us an email with your concerns.           07:33 PM, 15th Mar                     Chirping  Fire                    Ok           07:33 PM, 15th Mar                     Chirping  Fire                    thanks           07:33 PM, 15th Mar                   Nikhil                    Is there anything else I may assist you with today?           07:33 PM, 15th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:37 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/530061