Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Mar 2020 10:39:47 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good day , is there any update regarding my refund ?           02:22 PM, 15th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           02:23 PM, 15th Mar                     User                    Order number 8371678619           02:23 PM, 15th Mar                   Nikhil                    I will be happy to assist you with that. Thank you for providing the order number.           02:23 PM, 15th Mar                     User                    hi nikhil i remember you , you are the one assist me before and i wanna say thank you .           02:25 PM, 15th Mar                     User                    And now i hope you could assist me again very well like before .           02:25 PM, 15th Mar                   Nikhil                    Thank you and i would appreciate you have a sharp memory.           02:26 PM, 15th Mar                   Nikhil                    Please allow me a moment to fetch your details.           02:26 PM, 15th Mar                     User                    thank you           02:26 PM, 15th Mar                     User                    Today is 12th day since the product picked up from my home for return .           02:28 PM, 15th Mar                   Nikhil                    Please help me with the return receipt handed to you by the collection team           02:29 PM, 15th Mar                     User                    I’m very sorry i lost the paper .           02:32 PM, 15th Mar                     User                    I’ll try again to find it .           02:32 PM, 15th Mar                   Nikhil                    That's not a problem. I will escalate the issue to the collection team and will get back to you once I hear from them.           02:33 PM, 15th Mar                   Nikhil                    You can be contacted on [email-masked]?           02:33 PM, 15th Mar                     User                    Yes           02:34 PM, 15th Mar                   Nikhil                    Is there anything else I may assist you with today?           02:35 PM, 15th Mar                     User                    Ok thank you so much , i hope this time you can help me, because this is not the first time i follow up my refund . I don’t know if the other agent is really worked for it.           02:37 PM, 15th Mar                     User                    Thank you. Have a nice day !           02:38 PM, 15th Mar                   Nikhil                    Have a nice day! It was a pleasure assisting you. Thank you for shopping with us.           02:39 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/529064