Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 14 Mar 2020 14:04:57 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good afternoon           05:35 PM, 14th Mar                     User                    Awaiting           05:38 PM, 14th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           05:42 PM, 14th Mar                     User                    Thank you           05:44 PM, 14th Mar                     User                    Can you find this belt available in store and I want to buy online           05:44 PM, 14th Mar                   Nikhil                    I am sorry to inform you that i will not be able to check the local store inventory from my end.           05:46 PM, 14th Mar                     User                    Barcode in store 6292268400263           05:46 PM, 14th Mar                   Nikhil                    You can check the availabili
 ty on the site or app. If the item is available you can place an order.           05:47 PM, 14th Mar                     User                    6292268427833           05:47 PM, 14th Mar                     User                    6292268400317           05:47 PM, 14th Mar                     User                    The code in store different from online code           05:48 PM, 14th Mar                   Nikhil                    Yes, because they run on different platform.           05:48 PM, 14th Mar                     User                    Please find out the code and sent to me           05:48 PM, 14th Mar                   Nikhil                    You can search with the name of the item on the site or app.           05:48 PM, 14th Mar                     User                    Difficult           05:49 PM, 14th Mar                   Nikhil                    I am sorry i will not be able to assist you with that. If you have the name of the item i can check it online fo
 r you.           05:49 PM, 14th Mar                     User                    Can I change the item buy one get one free online and change in store with same value           05:50 PM, 14th Mar                     User                    Awaiting your reply regarding my last question           05:51 PM, 14th Mar                     User                    Delivery to my home free of charge           05:52 PM, 14th Mar                   Nikhil                    You can exchange the item at the store, but the difference in the amount is to be paid by you.           05:52 PM, 14th Mar                   Nikhil                    Is there anything else I may assist you with today?           05:53 PM, 14th Mar                     User                    Yes           05:54 PM, 14th Mar                     User                    How much I pay for online delivery           05:54 PM, 14th Mar                   Nikhil                    For orders above AED 200.00 is delivered free. Cash 
 on Delivery charges is AED 10.00 for any orders.           05:57 PM, 14th Mar                   Nikhil                    If the value of the order is less than AED 200.00 then you will be charged AED 10.00 as delivery cost.           05:58 PM, 14th Mar                   Nikhil                    Please refer this link for your reference https://helpae.shoemartstores.com/en/support/solutions/folders/44001186071#           05:58 PM, 14th Mar                     User                    Thanks           05:58 PM, 14th Mar                   Nikhil                    Is there anything else I may assist you with today?           05:59 PM, 14th Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           06:01 PM, 14th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:04
  PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/526882