Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 14 Mar 2020 14:00:08 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I need to add my shukran card number           05:19 PM, 14th Mar                     User                    can you kindly add `shukran card number in my new order           05:20 PM, 14th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           05:23 PM, 14th Mar                   Nikhil                    Could you please provide me with the order number or your email id you used to purchase the order.           05:23 PM, 14th Mar                     User                    can you help me to add my shukran card number           05:23 PM, 14th Mar                     User                    email `id is:  [email-masked]           05:24 PM, 14th Mar                     User                    Mob No. 966505581190           05:24 PM, 14th Mar                   Nikhil                    Thank you for providing us the requested information. Please allow me a moment to check the details.           05:25 PM, 14th Mar                     User                    can you reset my account and provide me password pls           05:25 PM, 14th Mar                   Nikhil                    i am sorry I am unable to find your details with email and mobile number provided.           05:27 PM, 14th Mar                     User                    do you need shukran card number           05:28 PM, 14th Mar                   Nikhil                    Could you please tell me the order number you have placed           05:28 PM, 14th Mar                     User                    So far I didnt place order           05:28 PM, 14th Mar                     User                    can you give me any promo code to get some discount           05:29 PM, 14th Mar                   Nikhil                    Have you registered yourself with us           05:29 PM, 14th Mar                     User                    Yes           05:29 PM, 14th Mar                   Nikhil                    Could you please provide me with the registered email id           05:30 PM, 14th Mar                     User                    I have promo code BIG50 and BABYAPP10 but not accepting system           05:30 PM, 14th Mar                     User                    new email registered:  [email-masked]           05:34 PM, 14th Mar                     User                    sorry  [email-masked]           05:35 PM, 14th Mar                   Nikhil                    I would like to inform you that we are offering upto 70% off on selected items. I would request you to please check the offer online.           05:35 PM, 14th Mar                     User                    I need promo code to buy bed and mattress for baby           05:36 PM, 14th Mar                   Nikhil                    We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.

Your Shukran card has been delinked for now, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           05:37 PM, 14th Mar                     User                    Item 1, Giggles Cot Bed SR 879 and Kit for kids Babytex Mattress 133x70x10 SR179 plys Junior pad           05:38 PM, 14th Mar                     User                    can you provide me some promo code to place order           05:39 PM, 14th Mar                   Nikhil                    I would request you to please visit this page https://www.babyshopstores.com/sa/en/search?q=babybed%3AallCategories%3Absbabyandmoms           05:40 PM, 14th Mar                     User                    ok           05:40 PM, 14th Mar                   Nikhil                    A giggles bed is offered at 50% discount.           05:40 PM, 14th Mar                   Nikhil                    If any offer is applicable, it will be displayed on the item description page.           05:43 PM, 14th Mar                   Nikhil                    Is there anything else I may assist you with today?           05:43 PM, 14th Mar                     User                    we need Giggle cot bed 133x70x10cm           05:44 PM, 14th Mar                   Nikhil                    This is the offer valid for the item you wish to purchase - 20% off all Babyshop orders of SAR 350+ with a Bank Al Jazira card, except toys & beauty products.           05:45 PM, 14th Mar                     User                    we dont have Aljazire card           05:46 PM, 14th Mar                     User                    we have SABB credit card           05:47 PM, 14th Mar                   Nikhil                    I am sorry to hear that, but that is the promotion running now.           05:47 PM, 14th Mar                     User                    can you give me any promo code?           05:48 PM, 14th Mar                   Nikhil                    I am sorry I don't have any Promo Code as of now.           05:51 PM, 14th Mar                     User                    ok           05:51 PM, 14th Mar                   Nikhil                    Is there anything else I may assist you with today?           05:52 PM, 14th Mar                     User                    can you activate my shukran account           05:53 PM, 14th Mar                   Nikhil                    We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.

Your Shukran card has been delinked for now, please contact the Shukran support team on 800 124 6622, or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           05:55 PM, 14th Mar                   Nikhil                    Is there anything else I may assist you with today?           05:58 PM, 14th Mar                     User                    no thank you           05:59 PM, 14th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           05:59 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/526859