Subject: New Reply Received - Product Broken
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Mar 2020 12:12:01 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Product Broken  Ticket comment <div><div dir="auto">Hi, thank you for trying to resolve my case however if I’m not being given an exchange then I don’t want to return it as i do not want to pass through the hassle of ordering again and reach minimum order/pay for shipping. You may cancel the Aramex request. Thank you </div></div>
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<div>On Sat, 14 Mar 2020 at 2:58 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Asma,</div>
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<div>Thank you for sharing the requested image with us and we apologize for this experience.</div>
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<div>We have raised a return request for you in the system and our collection team will contact you to schedule the collection. Once the returned item is delivered back to our warehouse, and after the approval of the quality team, the refund will be initiated. Once the refund is processed, you will get the notification of the same.</div>
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<div>For your reference the collection team is Aramex and the tracking number is 45495846583.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Please feel free to get in touch with us for further assistance.<br style='font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif'><br style='font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif'>Your friends,<br style='font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif'>The Support Team.</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Sent from my iPhone </div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/522701