Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Mar 2020 15:39:55 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div><div dir="auto">Dear Sir</div></div>
<div dir="auto">Ok then arrange pickup and refund......</div>
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<div>On Thu, 12 Mar 2020 at 11:30 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Shahzad,</div>
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<div>Thank you for your prompt reply. </div>
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<div>We would like to inform you that we can't replace the item from our end, we can only accept the return and refund you for it. However, you can exchange Lifestyle products from the store provided the same item is available in the store.</div>
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<div>We would also like to inform you that cosmetic products are non-returnable items, the store team may refuse to accept the exchange. Since, the item delivered to you is damaged, there are chances that they may exchange the item. If you wish you can try exchanging the item at the store. </div>
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<div>If they agree to exchange the item, then they can delete the return request and will process the refund for you then and there. If there is any price difference then you have pay the difference.</div>
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<div dir="ltr">We look forward to hearing from you.<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'><br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'><br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>Your friends,<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>The Support Team.</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
<div dir="ltr"><b>Thanks</b></div>
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<div style="font-size:12.8px">BEST REGARDS:</div>
<div style="font-size:12.8px"><div><img src="https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif"></div></div>
<span style="font-size:12.8px"><font color="#888888"><div>SHAHZAD AHMED</div>
<div>
<div style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small;letter-spacing:normal"><font color="#45818e">Electrical Engineer </font></div>
<div style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small;letter-spacing:normal"><font color="#45818e">Testing &amp; Commissioning.</font></div>
</div>
<div><b>YMAAZE</b></div>
<div>00966538157905</div></font></span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/518832