Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Mar 2020 18:54:27 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:41 PM, 12th Mar                     User                    Hello           10:42 PM, 12th Mar                   Bot                   أهلا مرة أخرى!           10:42 PM, 12th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           10:43 PM, 12th Mar                     User                    I purchase 2 two shoes of skechers with 100 riyala discount , now i recvd the shoes but i want chane one pair shoe size           10:43 PM, 12th Mar                   Nikhil                    I will be happy to assist you with that.           10:44 PM, 12th Mar                   Nikhil                    Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

- You can let us know the name of the items and the order number, we will arrange for a return.

- You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

- You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             10:44 PM, 12th Mar                   Nikhil                    Is there anything else I may assist you with today?           10:45 PM, 12th Mar                     User                    Yes           10:47 PM, 12th Mar                     User                    Wait           10:47 PM, 12th Mar                     User                    We have successfully delivered your order number 6469265269. Thank you for shopping at SHOEMART. Click to give feedback https://www.fareye.co/customer-interaction.html?U6+Cj5CvIO8fAFTJT6qMkA==#/ Stay Happy!           10:48 PM, 12th Mar                     User                    Here my order           10:48 PM, 12th Mar                     User                    Kindly check ths one           10:48 PM, 12th Mar                     User                    I want to change 38 number shoes to 40           10:48 PM, 12th Mar                   Nikhil                    Please allow me a moment to check the details.           10:49 PM, 12th Mar                   Nikhil                    I apologize for the inconvenience caused to you. You can exchange the shoes at any Shoemart store due to sizing issue if the same product is available at the store.           10:50 PM, 12th Mar                     User                    Ok           10:51 PM, 12th Mar                     User                    Any reference           10:51 PM, 12th Mar                     User                    Can u send me khobar shops locations           10:51 PM, 12th Mar                   Nikhil                    Please keep the invoice or order confirmation handy.           10:52 PM, 12th Mar                   Nikhil                    You can find the location of the store from the following link https://www.shoemartstores.com/sa/en/storelocator           10:52 PM, 12th Mar                   Nikhil                    Is there anything else I may assist you with today?           10:53 PM, 12th Mar                     User                    No thank uu           10:53 PM, 12th Mar                   Nikhil                    You are welcome!           10:54 PM, 12th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           10:54 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/523574