Subject: Ticket Assigned - Conversation with j922nnawak09
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 12 Mar 2020 18:34:42 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with j922nnawak09 j922nnawak09                    Hallo           10:06 PM, 12th Mar                     j922nnawak09                    I need to know if i can be able to pick my Click & Collect order tomorrow 9.30AM from MOE?           10:08 PM, 12th Mar                     j922nnawak09                    This is the day i am available plz           10:08 PM, 12th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           10:09 PM, 12th Mar                   Nikhil                    Please share your order number with us to check           10:09 PM, 12th Mar                     j922nnawak09                    Vertual assistant?           10:10 PM, 12th Mar                   Nikhil                    My name is Nikhil. Please provide me with the order number to check the details.           
 10:11 PM, 12th Mar                     j922nnawak09                    Order #9772416256
Order placed on  Mar 2020 - 09:04 PM           10:11 PM, 12th Mar                     j922nnawak09                    09 Mar 2020 - 09:04 PM           10:11 PM, 12th Mar                     j922nnawak09                    Three days gone already           10:12 PM, 12th Mar                   Nikhil                    Thank you for the information. Please allow me a moment to fetch your details.           10:12 PM, 12th Mar                     j922nnawak09                    Ok           10:12 PM, 12th Mar                   Nikhil                    Thank you for waiting.           10:15 PM, 12th Mar                     j922nnawak09                    So?           10:15 PM, 12th Mar                   Nikhil                    As per the system, I can see that the order is delayed and I apologize for this.           10:15 PM, 12th Mar                   Nikhil                    I have to check with the relevant team for the reason of the delay.           10:16 PM, 12th Mar            
          j922nnawak09                    I need to collect the items tomorrow AM plz           10:16 PM, 12th Mar                   Nikhil                    I am sorry i will not be able to confirm that unless i raise your concern to the relevant team and I didn't hear from them the reason for the delay.           10:19 PM, 12th Mar                     j922nnawak09                    Sorry to compare but i did place another order same time with this on Mothetcare online and was received on 10th 9:00AM           10:19 PM, 12th Mar                   Nikhil                    As per the system, I can see that the shipment is 'Ready to Be Shipped'. The delivery team has to pick up the order and deliver it to the store.           10:19 PM, 12th Mar                     j922nnawak09                    So then make them do it           10:20 PM, 12th Mar                   Nikhil                    I apologize for this delay, but i can't comment on that. The delivery depends on a lot of thi
 ngs.           10:20 PM, 12th Mar                   Nikhil                    I will escalate your issue and i will get back to you once i hear from them.           10:21 PM, 12th Mar                     j922nnawak09                    Still unacceptable           10:21 PM, 12th Mar                   Nikhil                    Please share your email id with me so that i may update you           10:21 PM, 12th Mar                     j922nnawak09                    But i need to hear today to plan my morning accordingly           10:22 PM, 12th Mar                     j922nnawak09                    Whats your time frame for click & Collect?           10:23 PM, 12th Mar                   Nikhil                    The normal delivery is 2-3 working days.           10:24 PM, 12th Mar                   Nikhil                    I understand that your order is delayed, but without the follow up I can't commit you anything.           10:25 PM, 12th Mar                     j922nnawak09    
                 You represent Baby shop, i guess as a team you have a mandate           10:26 PM, 12th Mar                     j922nnawak09                    [email-masked]           10:26 PM, 12th Mar                     j922nnawak09                    Thats my email iam waiting for the confirmation.           10:27 PM, 12th Mar                   Nikhil                    Thank you for the information. Rest assured i will get back to you once i receive any update regarding the delivery.           10:27 PM, 12th Mar                     j922nnawak09                    Ok           10:27 PM, 12th Mar                   Nikhil                    Is there anything else I may assist you with today?           10:32 PM, 12th Mar                     j922nnawak09                    Thats all.           10:33 PM, 12th Mar                     j922nnawak09                    I' ll be waiting           10:34 PM, 12th Mar                     j922nnawak09                    Thanks          
  10:34 PM, 12th Mar                   Nikhil                    You are welcome!           10:34 PM, 12th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           10:34 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/523547