Subject: New Reply Received - Re: Your payment was not successful
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Mar 2020 06:08:31 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: Your payment was not successful  Ticket comment <div dir="ltr">also kindly let me know at what time (yesterday) you did the reversal of 108.30 dhs. <br>
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<div>On Thu, Mar 12, 2020 at 9:59 AM PaulNat360 . &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Max Team,</div>
<div><br></div>
<div>i called my bank yesterday and they said they have not seen any reversal of 108.30 dhs coming from you.</div>
<div>kindly check and confirm if you have submitted the reversal of 108.30 dhs properly.</div>
<div>auth code of the transaction is <b>009622</b>.</div>
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<div>regards,</div>
<div>Paul<br>
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<div dir="ltr" class="gmail_attr">On Thu, Mar 12, 2020 at 4:19 AM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Paul,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">We'd like to confirm you that order number 9772526735 has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
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<div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
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<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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<div>As per the system, we can see that another order 9772526741 has been placed and it is 'Ready for Pick Up' at the store. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/520120