Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 11 Mar 2020 19:15:15 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:05 PM, 11th Mar                   Bot                   Hi again!           11:05 PM, 11th Mar                     User                    I need help           11:05 PM, 11th Mar                     User                    I canceled my order by accident           11:05 PM, 11th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           11:08 PM, 11th Mar                     User                    I canceled an order by accident           11:09 PM, 11th Mar                     User                    Can you please fix it ?           11:09 PM, 11th Mar                   Nikhil                    Could you please provide me with the order number           11:09 PM, 11th Mar                     User                    7672549993           1
 1:09 PM, 11th Mar                     User                    Juniors baby mattress           11:10 PM, 11th Mar                   Nikhil                    I am sorry to hear that.           11:11 PM, 11th Mar                   Nikhil                    I would like to inform you that the items can be cancelled but new items can't be added to the orders already placed.           11:12 PM, 11th Mar                   Nikhil                    I would request you to please place a fresh order for the mattress.           11:12 PM, 11th Mar                     User                    Oh okay thank you           11:12 PM, 11th Mar                   Nikhil                    Is there anything else I may assist you with today?           11:13 PM, 11th Mar                     User                    No thanks for your help           11:13 PM, 11th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           11:13 PM, 11th Mar    
                                       View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/521126