Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Mar 2020 18:18:58 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    yes           09:36 PM, 11th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           09:39 PM, 11th Mar                     User                    Hello           09:39 PM, 11th Mar                     User                    I need your help           09:39 PM, 11th Mar                   Nikhil                    I will be happy to assist you. Please share your concern with me.           09:40 PM, 11th Mar                     User                    regarding order 7668211115           09:40 PM, 11th Mar                     User                    I received an email from MAX support           09:40 PM, 11th Mar                     User                    they mentioned a voucher           09:40 PM, 11th Mar                     User                    but the email was empty!!!!           09:41 PM, 11th Mar                     User                    Thank you for your patience and we apologize for the inconvenience caused to you.

Please find below voucher for BHD 1.00 which is valid till April 05, 2020. The voucher can be used for online purchases from Max.

We thank you for your understanding and cooperation.
​
Please feel free to get in touch with us for further assistance.

Your friends,
The Support Team           09:42 PM, 11th Mar                     User                    this is the email           09:42 PM, 11th Mar                   Nikhil                    I apologize for the inconvenience caused to you.           09:42 PM, 11th Mar                     User                    I send many emails to MAX support informing them that the email has no voucher           09:42 PM, 11th Mar                     User                    but no one replies           09:43 PM, 11th Mar                     User                    they are ignoring my emails           09:43 PM, 11th Mar                     User                    and deceiving me because the email they sent has no voucher!           09:43 PM, 11th Mar                     User                    I am informing the consumer protection           09:44 PM, 11th Mar                   Nikhil                    Please allow me a moment ot check the details.           09:44 PM, 11th Mar                   Nikhil                    to*           09:44 PM, 11th Mar                     User                    because they manipulate the price of the items           09:44 PM, 11th Mar                     User                    where is the voucher they claim to expire in April 5 ?!!!           09:45 PM, 11th Mar                   Nikhil                    I apologize for the inconvenience caused to you.           09:46 PM, 11th Mar                   Nikhil                    Please find below voucher details I13-8MTL-P9GT-LCPS-7           09:46 PM, 11th Mar                     User                    the matter took months           09:46 PM, 11th Mar                     User                    when will it expire?           09:46 PM, 11th Mar                   Nikhil                    The voucher is valid till 05/04/2020 and it is for BHD 1.00.           09:47 PM, 11th Mar                     User                    I want a new voucher           09:47 PM, 11th Mar                   Nikhil                    It can be used for purchased with Max.           09:47 PM, 11th Mar                     User                    because you issued something 1 weeks back without sending it to me           09:48 PM, 11th Mar                     User                    the is fraud           09:48 PM, 11th Mar                     User                    I prefer the amount of 1 BD to be returned to my card           09:48 PM, 11th Mar                     User                    because I paid 5.5 BD and they refunded 4.5 BD !           09:49 PM, 11th Mar                     User                    this is fraud as per consumer protection           09:49 PM, 11th Mar                     User                    and they claim to send a voucher 1 week back           09:49 PM, 11th Mar                     User                    but the email was empty           09:50 PM, 11th Mar                   Nikhil                    I understand your frustration here and i sincerely apologize for this experience.           09:51 PM, 11th Mar                     User                    dear it is unfair to provide a voucher that has been created a week ago!           09:51 PM, 11th Mar                     User                    so you have an option to refund the 1 BD to my credit card           09:52 PM, 11th Mar                     User                    that would be fair           09:52 PM, 11th Mar                   Nikhil                    I am sorry to say that the refund for the order was coming as BHD 4.5 only and which was returned back to your card.           09:53 PM, 11th Mar                     User                    why?           09:53 PM, 11th Mar                     User                    I paid 5.5 BD           09:53 PM, 11th Mar                   Nikhil                    It was not possible to return the balance to your card, that is why the voucher was provided to you.           09:54 PM, 11th Mar                     User                    and you refund 4.5           09:54 PM, 11th Mar                     User                    no voucher was provided           09:54 PM, 11th Mar                     User                    the email was empty           09:54 PM, 11th Mar                     User                    you are providing a voucher that has been created 1 week back that would expire in 3 weeks!!!!           09:55 PM, 11th Mar                     User                    why don't you refund the money to my credit card like I apid           09:55 PM, 11th Mar                     User                    paid           09:55 PM, 11th Mar                   Nikhil                    As per the order, you have used the promo code for the free delivery. When you returned the order, the non refundable promo code value was deducted from the total order amount.           09:55 PM, 11th Mar                     User                    dear you offer free returns , right?           09:56 PM, 11th Mar                     User                    so why the amount was deducted?           09:56 PM, 11th Mar                     User                    this is not what MAX promise?!!!           09:57 PM, 11th Mar                   Nikhil                    Yes, we offer free returns, but the promo code discount is non refundable.           09:57 PM, 11th Mar                     User                    of course           09:57 PM, 11th Mar                     User                    why would you refund the free shipping ?!!!!!!           09:57 PM, 11th Mar                     User                    but you deducted that from the items cost, though you offer free returns           09:58 PM, 11th Mar                     User                    this is manipulating the item's price           09:58 PM, 11th Mar                     User                    then you send empty email           09:58 PM, 11th Mar                   Nikhil                    The promo discount was applied when the order was placed. The refund is for the item that you paid for minus the promo code amount that was applied on the returned items when placing the order.           09:59 PM, 11th Mar                     User                    someone call me from UAE and promised to correct the technical error, but nothing happened           09:59 PM, 11th Mar                   Nikhil                    There are no return charges that are deducted for this order.           09:59 PM, 11th Mar                     User                    but you deducted that from the item price?!!!           09:59 PM, 11th Mar                     User                    because your offer was free shipping which you continue to have           10:00 PM, 11th Mar                     User                    then you deduct that from item price           10:01 PM, 11th Mar                   Nikhil                    The amount that is deducted from the item price is amount of the promo code that was applied during this order was placed.           10:01 PM, 11th Mar                     User                    but the code was free shipping and free return           10:01 PM, 11th Mar                     User                    why did you deduct that from item price!           10:02 PM, 11th Mar                     User                    it is fraud           10:02 PM, 11th Mar                     User                    you are manipulating the prices of the items           10:02 PM, 11th Mar                     User                    and the empty email is disrespectful           10:02 PM, 11th Mar                   Nikhil                    The code is a BHD 1 discount, which the cost of shipping.  The return is always free. There are no return charges whether you apply a promo code or not.           10:03 PM, 11th Mar                     User                    so what is the 1 BD that is deducted?           10:03 PM, 11th Mar                     User                    by the way you still have free shipping and free returns for all orders           10:04 PM, 11th Mar                     User                    will you solve the issue?           10:05 PM, 11th Mar                   Nikhil                    Please use this voucher which is for BHD 1.00 for the amount which was not refunded to you.           10:07 PM, 11th Mar                     User                    I am informing the consumer protection about the problem           10:08 PM, 11th Mar                   Nikhil                    We sincerely apologize however, please advise if you would like me to cancel the voucher provided and ask our team to offer you a new voucher instead for BHD 1 which was not refunded.           10:09 PM, 11th Mar                     User                    because the email from MAX support is empty without any voucher. And the voucher you provided is issued a week ago and valid for 3 weeks only           10:10 PM, 11th Mar                     User                    A new voucher is better, though I prefer the 1 BD back to my card           10:11 PM, 11th Mar                     User                    would you mind trying that?           10:11 PM, 11th Mar                   Nikhil                    Thank you for confirming. Our team will send you a new voucher within the next 24 - 48 hours to your registered email address. We are unable to process a card transfer once a refund has already been processed, I apologize for that.           10:12 PM, 11th Mar                   Nikhil                    However, rest assured the voucher will be sent tou within 24-48 hours.           10:12 PM, 11th Mar                     User                    alright, a new voucher then           10:12 PM, 11th Mar                   Nikhil                    to you*           10:12 PM, 11th Mar                     User                    with a new expiry date please           10:13 PM, 11th Mar                   Nikhil                    Understood.           10:13 PM, 11th Mar                   Nikhil                    Is there anything else I can assist youw ith today?           10:13 PM, 11th Mar                     User                    I wish you could increase the amount to satisfy me after what I have been through           10:13 PM, 11th Mar                   Nikhil                    We will share the new voucher within the next 24-48 hours with you and I apologize for this experience. We will try our best to improve our services so you do not face similar issues in future.           10:15 PM, 11th Mar                   Nikhil                    Thank you for your patience.           10:15 PM, 11th Mar                   Nikhil                    Is there anything else I may assist you with today?           10:15 PM, 11th Mar                     User                    Thank you           10:17 PM, 11th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           10:18 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/521053