Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 23:46:02 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:28 AM, 10th Mar                     User                    i want to cancel a order which is in process           03:28 AM, 10th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           03:28 AM, 10th Mar                   Nikhil                    I will be happy to help you out with it. Please provide me with the order number.           03:29 AM, 10th Mar                     User                    Hi           03:29 AM, 10th Mar                     User                    I want to cancel an order which is in process           03:29 AM, 10th Mar                     User                    How can i do it?           03:31 AM, 10th Mar                     User                    I have ordered through click and collect           03:32 AM, 10th Mar                   Nikhil                    Please provide me with the order number, so that i may assist you appropriately.           03:33 AM, 10th Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           03:36 AM, 10th Mar                     User                    6469019023           03:37 AM, 10th Mar                   Nikhil                    Thank you for the information. Please allow me a moment to fetch your details.           03:37 AM, 10th Mar                     User                    Ok           03:37 AM, 10th Mar                   Nikhil                    As per the system, I can see that the order is ready for the delivery team to collect from the warehouse.           03:39 AM, 10th Mar                   Nikhil                    The order can't be cancelled now.           03:40 AM, 10th Mar                     User                    I don’t want it anymore           03:40 AM, 10th Mar                     User                    but why           03:40 AM, 10th Mar                     User                    i actually want to change the collecting  address           03:41 AM, 10th Mar                   Nikhil                    I will forward your request to the relevant store to cancel the transaction or you can go to collect the item at the store, and return it at the same time at the store.           03:41 AM, 10th Mar                     User                    Please forward my request to cancel the transaction           03:41 AM, 10th Mar                   Nikhil                    Sure, i will do that.           03:42 AM, 10th Mar                   Nikhil                    Is there anything else I may assist you with today?           03:42 AM, 10th Mar                     User                    When will i know that my order is cancelled           03:43 AM, 10th Mar                   Nikhil                    You will get the notification for the same.           03:44 AM, 10th Mar                     User                    Ok           03:44 AM, 10th Mar                     User                    Thanks           03:44 AM, 10th Mar                   Nikhil                    You are welcome!           03:45 AM, 10th Mar                   Nikhil                    Is there anything else I may assist you with today?           03:45 AM, 10th Mar                     User                    No thanks           03:45 AM, 10th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           03:45 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/517153