Subject: Ticket Assigned - Conversation with d.i.a.a
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 23:44:38 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with d.i.a.a d.i.a.a                    I already order online and i received an email that confirmed the order including extra 10% for my next purchase and now I'm trying to use the code but i got note that (voucher is only valid from 18/12/19 to 31/01/20) and the email i have received was on 7/3/20 !! so i need valid voucher please thanks           03:13 AM, 10th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           03:14 AM, 10th Mar                   Nikhil                    I apologize for the inconvenience caused to you and I would be happy to assist you with that.           03:15 AM, 10th Mar                     d.i.a.a                    hi nikhil           03:16 AM, 10th Mar                   Nikhil                    I would request you to please share with us the email that you have received men
 tioned the code           03:16 AM, 10th Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           03:19 AM, 10th Mar                     d.i.a.a                    yes           03:22 AM, 10th Mar                     d.i.a.a                    Your order has been successfully placed.
Hi Dia Alhamad, thanks for shopping with us. 
For your reference, your order number is 8372226388. 
Get extra 10% off on your next purchase. Use Code: CPKW10           03:22 AM, 10th Mar                     d.i.a.a                    you can check the code its not working           03:23 AM, 10th Mar                   Nikhil                    Thank you for the information. Please allow me a moment to check the details.           03:24 AM, 10th Mar                     d.i.a.a                    ok           03:24 AM, 10th Mar                   Nikhil                    As per the system I can see that the code provided to you is expired now.           03:32 AM, 10th Mar                   Nikhil                    I can provide you a voucher for KWD 1.5, which can be used for your next purchase with us, as a token of apology.           03:33 AM, 10th Mar                     d.i.a.a                    ok           03:33 AM, 10th Mar                     d.i.a.a                    thanks           03:34 AM, 10th Mar                   Nikhil                    Please allow me 24-48 work
 ing hours to get the voucher prepared for you. Once i will have it, I will forward it to your mail id.           03:34 AM, 10th Mar                   Nikhil                    Is this your mail id [email-masked]?           03:35 AM, 10th Mar                     d.i.a.a                    but i want to order now           03:35 AM, 10th Mar                     d.i.a.a                    i don't want to wait           03:35 AM, 10th Mar                   Nikhil                    I can have the validity of the voucher for a month. i would request you place your order now and you can use the voucher for your next purchase.           03:36 AM, 10th Mar                     d.i.a.a                    ok           03:37 AM, 10th Mar                   Nikhil                    Thank you for your understanding and co-operation.           03:39 AM, 10th Mar                   Nikhil                    Please confirm your mail id           03:39 AM, 10th Mar                     d.i.a.a    
                 [email-masked]           03:40 AM, 10th Mar                   Nikhil                    Thank you for the confirmation. I will get back to you once I have the voucher with me.           03:42 AM, 10th Mar                   Nikhil                    Is there anything else I may assist you with today?           03:42 AM, 10th Mar                     d.i.a.a                    no thanks           03:43 AM, 10th Mar                   Nikhil                    I sincerely apologize for this experience again.           03:43 AM, 10th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           03:43 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/517151