Subject: Ticket Assigned - Conversation with Bandar Alruhaili
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 20:59:02 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bandar Alruhaili Bandar Alruhaili                    أهلاً ، عند محاولة اضافة بطاقة شكراً تظهر لي رسالة           12:40 AM, 10th Mar                     Bandar Alruhaili                    We're sorry, your card is temporarily blocked.           12:40 AM, 10th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           12:41 AM, 10th Mar                     Bandar Alruhaili                    Hi           12:42 AM, 10th Mar                     Bandar Alruhaili                    while tring to add Shukran           12:42 AM, 10th Mar                     Bandar Alruhaili                    a massage showing           12:42 AM, 10th Mar                     Bandar Alruhaili                    We're sorry, your card is temporarily blocked.           12:42 AM, 10th Mar                     Bandar Alruhaili                    i was trying to add the card by mobile number           12:42 AM, 10th Mar                   Nikhil                    I will be happy to assist you with it. Please provide me with your registered email id.           12:43 AM, 10th Mar                     Bandar Alruhaili                    for Shukar or the account ?           12:43 AM, 10th Mar                   Nikhil                    For the account           12:43 AM, 10th Mar                     Bandar Alruhaili                    [email-masked]           12:43 AM, 10th Mar                   Nikhil                    Thank you for the information. Please allow me a moment to fetch your details.           12:44 AM, 10th Mar                   Nikhil                    We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.

Your Shukran card has been delinked for now, please contact the Shukran support team on 800 124 6622, or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           12:48 AM, 10th Mar                     Bandar Alruhaili                    ok thanks           12:49 AM, 10th Mar                     Bandar Alruhaili                    I have another question reading Bank Al Jazira promotion           12:49 AM, 10th Mar                   Nikhil                    I will try to resolve that as well.           12:50 AM, 10th Mar                     Bandar Alruhaili                    my question is how to apply to that promotion if a have a master card form Bank Al Jazira           12:52 AM, 10th Mar                     Bandar Alruhaili                    will the discount applied automatically when checking out ?           12:52 AM, 10th Mar                   Nikhil                    I am sorry, but I don't have any information regarding this promotion. Earlier when we ran a similar promotion, then the discount was applying automatically.           12:55 AM, 10th Mar                     Bandar Alruhaili                    Ok thanks           12:55 AM, 10th Mar                     Bandar Alruhaili                    bye           12:55 AM, 10th Mar                   Nikhil                    Is there anything else I may assist you with today?           12:56 AM, 10th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:58 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/516975