Subject: Ticket Assigned - RE: Customer has received a wrong color short (on behalf of the customer) !!!important
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 17:52:18 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Customer has received a wrong color short (on behalf of the customer) !!!important Dear Team,

Kindly note as follow up with almost one week with 06 different call attenders for below customer issue  and reference number 500769  I have call up the customer and explained the policies for online. Customer dissatisfied and doesn't want  to make a refund or return .

Customer replies to me as , since the fault from the online department he will ask his lawyer and take legal action for Not receiving the correct product and it's a cheating for not receiving what he requested and sending a wrong color/product.

I'm sending the customer details again if possible that anything can do it from your side for his satisfaction.

Customer Name - Mohammed ELKHALIFA
Mobile Number - 0549946006
ORDER NUMBER 9771508020
Expected item - https://www.splashfashions.com/ae/en/Men/Clothing/Bottoms/Shorts/SPLASH-CR7-Denim-Shorts-with-Pocket-Detail/p/1905978
(size 38) style number 1905978

Also note the customer left the product with us he doesn't want it till he receive what he wants.

Please advise.

Best Regards,

Ifthiyam Ghouse

Al Hamra Mall
Ras Al Khaimah
Mobile: +971-52 835 95 15
CUG: +971553860902
Landline: 07 2362497
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com/> | www.landmarkgroupme.com<http://www.landmarkgroupme.com/>

 <http://www.facebook.com/SplashFashions>
 <http://twitter.com/#!/SplashFashions>
 <http://www.youtube.com/user/SplashFashion>

From: Splash Ham
Sent: Monday, March 02, 2020 8:17 PM
To: [email-masked]
Cc: Furkhan Khan <[email-masked]>
Subject: FW: Customer has received a wrong color short (on behalf of the customer)

From: Splash Ham
Sent: Monday, March 02, 2020 7:55 PM
To: [email-masked]
Cc: Furkhan Khan
Subject: Customer has received a wrong color short (on behalf of the customer)

Dear Team,

Kindly note below details mentioned customer has ordered one denim short from splashfashions.com But he has received a wrong color (instead of white has received blue) .

Customer was so disappointed and he doesn't want to refund or a credit note except , he requires what he ordered.

Customer Name - Mohammed ELKHALIFA
Mobile Number - 0549946006
ORDER NUMBER 9771508020
Expected item - https://www.splashfashions.com/ae/en/Men/Clothing/Bottoms/Shorts/SPLASH-CR7-Denim-Shorts-with-Pocket-Detail/p/1905978
(size 38) style number 1905978

Please help us to reach the correct product to the customer and satisfy his requirement at any cost . It would be great if somebody could contact the customer and explain the possibilities such scenarios. (Arabic/English preferred)

Kindly advice.

Best Regards,

Ifthiyam Ghouse

Al Hamra Mall
Ras Al Khaimah
Mobile: +971-52 835 95 15
CUG: +971553860902
Landline: 07 2362497
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com/> | www.landmarkgroupme.com<http://www.landmarkgroupme.com/>

<http://www.facebook.com/SplashFashions>
 <http://twitter.com/#!/SplashFashions>
 <http://www.youtube.com/user/SplashFashion>

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/516445