Subject: Ticket Assigned - Conversation with Rasta Man
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 17:04:43 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rasta Man Rasta Man                    Hi           08:37 PM, 09th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           08:37 PM, 09th Mar                     Rasta Man                    I have ordered two pair of shoes whic was in offer buy 1 and get 1 when i shopped online it was showing shoes are available however after 1 day u guys r messaging me u order has been cancelled           08:39 PM, 09th Mar                     Rasta Man                    And i got one pair of shoe           08:39 PM, 09th Mar                   Nikhil                    We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           08:40 PM, 09th Mar                     Rasta Man                    So what about my refund           08:40 PM, 09th Mar                   Nikhil                    During quality check we found out that 1 item was not in a good condition to be sold, hence it was taken out of your order.           08:40 PM, 09th Mar                   Nikhil                    Could you please provide me with the order number to check the details           08:41 PM, 09th Mar                     Rasta Man                    Should i get refund or i have to buy one more shoe to equilent  the amout           08:41 PM, 09th Mar                     Rasta Man                    wait           08:41 PM, 09th Mar                     Rasta Man                    We’re sorry, we had to cancel Low Top Slip On Loafers  -  Br...   from your order 9772209830 due to unforeseen issues. Your other items will be delivered soon.           08:41 PM, 09th Mar                   Nikhil                    Thank you for providing me with the requested information. Please allow me a moment to check the details.           08:43 PM, 09th Mar                     Rasta Man                    Ok           08:43 PM, 09th Mar                   Nikhil                    As per the system, the refund for AED 99.50 was successfully processed under transaction reference number 158359114900038778 on March 08.           08:44 PM, 09th Mar                   Nikhil                    The refund may credit in 2-15 business days, depending upon the processing time taken by your bank.           08:45 PM, 09th Mar                   Nikhil                    Is there anything else I may assist you with today?           08:45 PM, 09th Mar                     Rasta Man                    Ya           08:45 PM, 09th Mar                     Rasta Man                    i wanted to ask that there is only one pair of shoes in all uae           08:46 PM, 09th Mar                   Nikhil                    I would like to inform you that the item may be available at the store, but we will not be able to check the inventory at the local store.           08:50 PM, 09th Mar                   Nikhil                    We ship the goods from the warehouse and we try to manage sufficient stock.           08:50 PM, 09th Mar                     Rasta Man                    By the way nice way to scam ur customers           08:51 PM, 09th Mar                     Rasta Man                    really appreciated           08:51 PM, 09th Mar                     Rasta Man                    gud job           08:51 PM, 09th Mar                   Nikhil                    We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled           08:51 PM, 09th Mar                     Rasta Man                    nikhil If i want to raise a complaint against this issue to whom i have to write plz tell me           08:54 PM, 09th Mar                     Rasta Man                    Hello           08:59 PM, 09th Mar                   Nikhil                    You can write to [email-masked]           09:00 PM, 09th Mar                     Rasta Man                    Ok           09:01 PM, 09th Mar                   Nikhil                    As a token of apology, i can offer you a voucher of AED 40.00           09:01 PM, 09th Mar                   Nikhil                    Please provide me with your mail id so that i may get back to you with the voucher.           09:01 PM, 09th Mar                     Rasta Man                    [email-masked]           09:02 PM, 09th Mar                   Nikhil                    Please allow us 24-48 working hours to get it ready for you. Once we have the voucher details with us, we will get back to you.           09:02 PM, 09th Mar                     Rasta Man                    K           09:03 PM, 09th Mar                   Nikhil                    Is there anything else I may assist you with today?           09:03 PM, 09th Mar                     Rasta Man                    thanks for ur time           09:04 PM, 09th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           09:04 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/516600