Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 17:03:57 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi , I would like to cancel my return request.           08:43 PM, 09th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           08:44 PM, 09th Mar                   Nikhil                    i will be happy to assist you with that. Please provide me with the order number to check the details.           08:44 PM, 09th Mar                     User                    I have a question           08:45 PM, 09th Mar                     User                    I had ordered the wrong size           08:45 PM, 09th Mar                     User                    Would you arrange to send the correct size , I'll return the wrong size.           08:46 PM, 09th Mar                   Nikhil                    I am sorry to inform you that exchange for online purchases 
 are not available. In case you wish to return the items, you can return it in the store. The refund will be processed and you can purchase the correct size item if available.           08:47 PM, 09th Mar                     User                    Okay, no problem.           08:48 PM, 09th Mar                   Nikhil                    if you wish to return it online, then our collection team come to collect the item, and after the item is returned to our warehouse, and after the approval from the quality team, the refund will be initiated.           08:48 PM, 09th Mar                     User                    I would like to cancel my return request.           08:48 PM, 09th Mar                   Nikhil                    Do you wish to keep the item, or you will visit the store to return it?           08:49 PM, 09th Mar                     User                    9772148125           08:49 PM, 09th Mar                     User                    My order number :point_up_2:    
        08:49 PM, 09th Mar                   Nikhil                    Do you wish to keep the item, or you will visit the store to return it?           08:51 PM, 09th Mar                     User                    I shall visit the store           08:52 PM, 09th Mar                   Nikhil                    The store team will cancel the return request, when you will visit them.           08:52 PM, 09th Mar                     User                    Ok thanks Nikhil           08:53 PM, 09th Mar                   Nikhil                    If still you wish me to cancel the request, i will go ahead and fo it.           08:53 PM, 09th Mar                   Nikhil                    Do*           08:53 PM, 09th Mar                   Nikhil                    You are welcome!           08:53 PM, 09th Mar                     User                    Please do cancel           08:54 PM, 09th Mar                     User                    I do not wish to trouble the courier guy.       
     08:54 PM, 09th Mar                   Nikhil                    Sure. i will do that for you.           08:56 PM, 09th Mar                   Nikhil                    Is there anything else I may assist you with today?           08:56 PM, 09th Mar                     User                    That's it. Thanks!           08:57 PM, 09th Mar                   Nikhil                    The request have been cancelled.           08:57 PM, 09th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           08:57 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/516597