Subject: Ticket Assigned - Conversation with 0727rih
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Mar 2020 22:39:47 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with 0727rih Rihan Caren Rosalejos                    hi hello           02:12 AM, 09th Mar                     Rihan Caren Rosalejos                    i just placed my order awhile ago           02:12 AM, 09th Mar                     Rihan Caren Rosalejos                    can you please help me change the size of the long sleeve that i ordered into size 12?           02:13 AM, 09th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           02:14 AM, 09th Mar                     Rihan Caren Rosalejos                             02:14 AM, 09th Mar                   Nikhil                    i will be happy to assist you with that. Please provide me the Order number to check the details.           02:15 AM, 09th Mar                     Rihan Caren Rosalejos                    please nikhil can you change the size of that shirt into size 12 before they prepare my order           02:15 AM, 09th Mar                   Nikhil                    I am sorry to inform you that we are not able to amend the orders which are already placed.           02:16 AM, 09th Mar                   Nikhil                    I would like to suggest you to please cancel your order and place a fresh order with the correct size.           02:17 AM, 09th Mar                     Rihan Caren Rosalejos                    8372297618           02:17 AM, 09th Mar                   Nikhil                    Thank you for providing me with the Order number. As per the system, the status for your order 'is in progress', and we will not be able to cancel the full order. But, i will suggest you to please cancel this item from the order and place a fresh order for this item.           02:20 AM, 09th Mar                     Rihan Caren Rosalejos                    i dont know how to cancel it           02:21 AM, 09th Mar                     Rihan Caren Rosalejos                    i already try           02:21 AM, 09th Mar                     Rihan Caren Rosalejos                    but it wouldn't           02:21 AM, 09th Mar                   Nikhil                    Shall i cancel this item from the order?           02:22 AM, 09th Mar                     Rihan Caren Rosalejos                    please nikhil cancel it and i will order a new one directly           02:22 AM, 09th Mar                   Nikhil                    Due to technical issue, i am unable to cancel this item as of now. I have already raised your concern to the relevant team to cancel this item from the order.           02:25 AM, 09th Mar                     Rihan Caren Rosalejos                    so what am i gonna do now? :pensive:           02:26 AM, 09th Mar                   Nikhil                    Rest assured that we will get it done. In case the item is delivered to you before the team could cancel the order, then we will accept the return for the item.           02:27 AM, 09th Mar                   Nikhil                    Is there anything else I may assist you with today?           02:28 AM, 09th Mar                     Rihan Caren Rosalejos                    how i will return it?           02:29 AM, 09th Mar                     Rihan Caren Rosalejos                    can i return it in the nearby branch from my home?           02:29 AM, 09th Mar                   Nikhil                    You can return online purchases through the below three channels:
. You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on 
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:31 AM, 09th Mar                   Nikhil                    You can return online purchases through the below three channels:
. You can let us know the name of the items and the order number, we will arrange for a return.
· You can also book the return online. You can log into your account and go to Order History. Click on
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any Splash store across the Kuwait.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the Kuwait.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:32 AM, 09th Mar                   Nikhil                    Is there anything else I may assist you with today?           02:33 AM, 09th Mar                     Rihan Caren Rosalejos                    thank you           02:34 AM, 09th Mar                   Nikhil                    Is this your mail id [email-masked]?           02:35 AM, 09th Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           02:37 AM, 09th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:39 AM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/514684