Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 08 Mar 2020 18:31:06 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:11 PM, 08th Mar                   Bot                   Hi again!           10:11 PM, 08th Mar                     User                    Asking about my orders           10:11 PM, 08th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           10:12 PM, 08th Mar                     User                    Asking about my orders Delivery           10:13 PM, 08th Mar                     User                    From yesterday and still processing!!           10:14 PM, 08th Mar                   Nikhil                    Could you please provide me with the order number to enable me to check the details.           10:14 PM, 08th Mar                     User                    3 orders from the app           10:16 PM, 08th Mar                     User                    i can’t get the orders number           10:16 PM, 08th Mar                   Nikhil                    Could you please provide me the emai lid used to place the orders           10:17 PM, 08th Mar                     User                    [email-masked]           10:18 PM, 08th Mar                   Nikhil                    Thank you. Please allow me a moment to check the details.           10:18 PM, 08th Mar                   Nikhil                    As per the system, I can see that this Order No 9772226472 has a delivery scheduled for March 10.           10:20 PM, 08th Mar                   Nikhil                    For the next 2 orders I would like to inform you that the normal delivery time frame is 2-3 working days.           10:21 PM, 08th Mar                   Nikhil                    The orders were placed on March 08.           10:21 PM, 08th Mar                     User                    One of them is to be picked up from the store           10:22 PM, 08th Mar                   Nikhil                    We will send you an email and sms notification when the order is 'Ready for Pick Up' at the store.           10:22 PM, 08th Mar                     User                    And they didn’t confirm yet           10:23 PM, 08th Mar                   Nikhil                    The time frame for Click 7 Collect orders are also the same.           10:23 PM, 08th Mar                   Nikhil                    &*           10:24 PM, 08th Mar                     User                    Ok thank you           10:24 PM, 08th Mar                   Nikhil                    Is there anything else I may assist you with today/           10:25 PM, 08th Mar                   Nikhil                    Is there anything else I may assist you with today?           10:25 PM, 08th Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           10:27 PM, 08th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:30 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/514425