Subject: New Reply Received - 9771614942
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 07 Mar 2020 08:34:17 +0000 (UTC)

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  9771614942  Ticket comment <div dir="ltr">
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Dear Nikhil,
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<div>This is Laura, Pablo’s wife, I will reply on behalf of him.</div>
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<div>If you check your website, you have this item in 2 different<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"> colors, light blue and grey:</span>
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<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MzgyNjYyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TLe9F1czciEU_F80rTjY8XDIv9Wm0EGKC8Zb7Pn-qtE"><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MzgyNjYyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xSOuk8XA7zxTSgEpqh_NjHJHKloh0oVLOayeDuEr870"><br>
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<div id="AppleMailSignature" dir="ltr">If you check the bottom of the picture, you can see that in light blue says: In stock online. If you check the grey one says: order now, only 3 left.</div>
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<div id="AppleMailSignature" dir="ltr">Well it was me the one who make the order and I chose the light blue color and this is what I got:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MzgyNjYyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dxLP-avQqYOtUot9FFtpzYfHGH3uVXkvHpzhSs8P2lM"><br>
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<div id="AppleMailSignature" dir="ltr">As you can see the one that I got is dark blue, almost black. There is no degradation in the picture or any other excuse you can make cause I have seen myself the different colors in person and you don’t even have this
 dark blue color in the website.</div>
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<div id="AppleMailSignature" dir="ltr">I have been having several issues with your website orders, I have never got an order right from the beginning there is always something and I have to go to the physical store.</div>
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<div id="AppleMailSignature" dir="ltr">So as far as you mention in your website that the light blue color is available, I mean this one:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MzgyNjYyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e1ZKVdzlh128ek1cjfTv-NC1IWFHj7o-ZQmV0vYN_6E"><br>
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<div id="AppleMailSignature" dir="ltr">This is what I want to get, without excuses and without wasting my time. I think I have been very clear and also I have 4 days left for the delivery of my baby, so this must be resolve before Tuesday.</div>
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<div id="AppleMailSignature" dir="ltr">Thanks</div>
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<div id="AppleMailSignature" dir="ltr">Laura Alonso Soler DVM, Ms, CVSMT</div>
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<blockquote>El 7 mar 2020, a las 9:13, Pablo Pardo &lt;[email-masked]&gt; escribió:<br>
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<div>Pablo Pardo.<br>
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Enviado desde mi iPhone</div>
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Inicio del mensaje reenviado:<br>
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<b>De:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Fecha:</b> 7 de marzo de 2020, 2:19:20 CET<br>
<b>Para:</b> [email-masked]<br>
<b>Asunto:</b> <b>9771614942</b><br>
<b>Responder a:</b> Babyshop &lt;[email-masked]&gt;<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 505786</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 505786<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Nikhil Bishnoi : </div>
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<div>Hi Pablo,</div>
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<div>Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div>As per the site we can see that there is no other colours available for this item. It may be due to the image quality the colour on the site looks lighter. We have escalated your issue with the image to the relevant team to rectify the issue.</div>
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<div>In the meantime, an exchange is not available at www.babyshopstores.com. You can return online purchases through the below three channels:</div>
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<div>​· You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy or you can confirm us if you wish to return this item, we will raise a return request for you in the system.</div>
<div>· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div>· You can now drop off your return to any Babyshop store across the UAE.</div>
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<div>Here’s what you need to do.</div>
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<div>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the UAE.</div>
<div>· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div dir="ltr">​We look forward to hearing from you.<br style='color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box'>
<br style='color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box'>
Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br style='color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box'>
<br style='color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box'>
Your friends,<br style='color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box'>
The Support Team.<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/505786