Subject: Ticket Assigned - Conversation with User
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Thu, 05 Mar 2020 20:57:18 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    This is a complain about your customer service and delivery. I ordered on Tuesday And paid AED18 for same day delivery .i didn’t receive my ordered and contacted your customer service and they lady she said by mistake and due to the load they didn’t deliver it and promised to refund my AED18 and to be delivered Wednesday or maximum Thursday. However today I received message from the courier that they will deliver it by Sunday . This is totally unacceptable and very poor service with bad customer service.           12:28 AM, 06th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           12:29 AM, 06th Mar                   Nikhil                    We are really sorry for the inconvenience caused to you, but this is not typical of the experience we offer.           12:30 AM, 06th Mar                   Nikhil                    Please provide me the order number to check the details.           12:30 AM, 06th Mar                     User                    9771860755.           12:30 AM, 06th Mar                   Nikhil                    Thank you. Please allow me a moment to fetch your details.           12:31 AM, 06th Mar                     User                    K           12:31 AM, 06th Mar                   Nikhil                    I sincerely apologize for this experience.  As per the system, I can see that the refund for AED 18.00 was successfully processed on March 06. The refund will be credited to your card in 2-15 business days.           12:40 AM, 06th Mar                     User                    Please ease it as a complain as I did this order urgent and I won’t it for the same day . And I didn’t cancel the order because your customer service agent confirmed that the order will be delivered maximum by Thursday           12:42 AM, 06th Mar                   Nikhil                    I understand that it is frustrating to wait and please note that we are really very sorry for the same.           12:48 AM, 06th Mar                   Nikhil                    As per the online tracking, i can see that the delivery has been scheduled for March 08.           12:48 AM, 06th Mar                     User                    This is what am saying if I know it will take 4 days for delivery I would prefer to purchase from the store direct not online           12:49 AM, 06th Mar                     User                    anyway thank you . I will email the company direct for the complain           12:50 AM, 06th Mar                     User                    thank you           12:50 AM, 06th Mar                   Nikhil                    I will escalate your issue to the relevant team and we will get back to you once we hear from them.           12:51 AM, 06th Mar                   Nikhil                    Is there anything else I may assist you with today?           12:54 AM, 06th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:56 AM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/508615