Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 05 Mar 2020 17:49:40 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello i would like to change the design of the baby walker delivered to me today           09:26 PM, 05th Mar                     User                    this is what I ordered           09:26 PM, 05th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           09:27 PM, 05th Mar                     User                    this is what I received           09:28 PM, 05th Mar                   Nikhil                    I am sorry to hear that you have received a different item than what you have ordered.           09:28 PM, 05th Mar                     User                    pls have it change           09:28 PM, 05th Mar                     User                    i dont like the design I received           09:28 PM, 05th Mar                   Nikhil                    I will be
  happy to assist you with that.           09:30 PM, 05th Mar                   Nikhil                    I would request you to please provide me with your order number.           09:31 PM, 05th Mar                     User                    9771957391           09:31 PM, 05th Mar                   Nikhil                    Thank you for the information.           09:31 PM, 05th Mar                   Nikhil                    I am sorry to say that we don't offer exchanges for online purchases. However, we can accept the return and will refund you for the same.           09:33 PM, 05th Mar                     User                    even if the design only?           09:34 PM, 05th Mar                   Nikhil                    Yes, even if the design only. The exchanges are not offered for babyshop products.           09:35 PM, 05th Mar                     User                    thats not fair because I did not received the design I ordered           09:35 PM, 05th Mar          
          Nikhil                    I can raise a return request for you in the system for you. Our collection team will contact you to schedule the collection.           09:36 PM, 05th Mar                     User                    change design only           09:36 PM, 05th Mar                   Nikhil                    I understand, but exchanges are not offered.           09:37 PM, 05th Mar                   Nikhil                    Please confirm do you wish me to raise a return request for you?           09:43 PM, 05th Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           09:45 PM, 05th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:49 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservic
 e.freshdesk.com/helpdesk/tickets/508427