Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 05 Mar 2020 00:32:06 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HI           03:27 AM, 05th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           03:29 AM, 05th Mar                     User                    trying to pay for my purchased items by using a voucher code           03:30 AM, 05th Mar                     User                    but I get a error message that the code is not valid           03:30 AM, 05th Mar                   Nikhil                    I will be happy to help you out with it.           03:30 AM, 05th Mar                     User                    I have the voucher card here with me and its not been used before           03:30 AM, 05th Mar                   Nikhil                    Could you please share the images of the voucher card.           03:31 AM, 05th Mar                     Us
 er                    ok           03:31 AM, 05th Mar                     User                    1sec           03:31 AM, 05th Mar                     User                    sent           03:33 AM, 05th Mar                   Nikhil                    Is this a Gift Card?           03:34 AM, 05th Mar                     User                    yes           03:34 AM, 05th Mar                   Nikhil                    Could you please let us know when did you purchase this Gift Card?           03:35 AM, 05th Mar                     User                    15th Sept 2018           03:35 AM, 05th Mar                   Nikhil                    We would like to inform you that the Gift Card is valid for 1 year only. This Gift Card must have expired.           03:36 AM, 05th Mar                     User                    on the card it says it will expire in 24months           03:36 AM, 05th Mar                     User                    check the picture I sent earlier           0
 3:37 AM, 05th Mar                     User                    it says 24months           03:37 AM, 05th Mar                   Nikhil                    Please allow me a moment.           03:37 AM, 05th Mar                     User                    hello - you still there?           03:42 AM, 05th Mar                   Nikhil                    Yes. Just checking the details.           03:44 AM, 05th Mar                   Nikhil                    The website is not showing the option to pay by Gift Card.           03:52 AM, 05th Mar                   Nikhil                    While we can see that the option is showing in the UAE site.           03:52 AM, 05th Mar                     User                    we are based in England           03:53 AM, 05th Mar                     User                    not UAE           03:53 AM, 05th Mar                     User                    So what can we do?           03:53 AM, 05th Mar                   Nikhil                    We don'
 t have delivery to UK. We deliver to UAE, KSA, Bahrain and Kuwait.           03:53 AM, 05th Mar                     User                    the mothercare website Im using is uk version as the goods are in pounds           03:54 AM, 05th Mar                     User                    https://www.mothercarestores.com/bh/en/quickCheckout           03:55 AM, 05th Mar                   Nikhil                    Mothercare is the concept name in Bahrain. The site is from Bahrain.           03:55 AM, 05th Mar                     User                    so which mothercare website should we be using in uk?           03:56 AM, 05th Mar                   Nikhil                    As I informed you earlier we are not delivering internationally. We are at present serving 4 countries UAE, KSA, Bahrain & Kuwait.           03:57 AM, 05th Mar                     User                    So what do you suggest I do with the gift card?           03:58 AM, 05th Mar                   Nikhil           
          What is the amount mentioned on the Gift Card.           03:59 AM, 05th Mar                     User                    40pounds           03:59 AM, 05th Mar                   Nikhil                    We are sorry for the confusion here. This card will be valid in the mothercare centre in UK. Our mothercare is under UAE based company and our website is www.mothercarestores.com           04:02 AM, 05th Mar                     User                    Im using same website           04:03 AM, 05th Mar                   Nikhil                    The 'bh' in the site stands for Bahrain.           04:04 AM, 05th Mar                     User                    Are you saying I have to go to a mothercare centre to use the gift card and not online>           04:04 AM, 05th Mar                     User                    the one you sent now also shows bh           04:05 AM, 05th Mar                     User                    https://www.mothercarestores.com/bh/en/           04:06 
 AM, 05th Mar                   Nikhil                    I am saying that the mothercare gift card which you have is a UK based company and the mothercare of ours is a UAE based company.           04:08 AM, 05th Mar                     User                    ok           04:09 AM, 05th Mar                     User                    
  what is the way forward ?           04:09 AM, 05th Mar                   Nikhil                    We would request you to visit on this link https://www.boots.com/mothercare           04:23 AM, 05th Mar                     User                    so I will be able to use the gift card on this site?           04:24 AM, 05th Mar                   Nikhil                    Please find attached screenshot for your reference           04:25 AM, 05th Mar                     User                    can you please resend the picture is blure           04:26 AM, 05th Mar                   Nikhil                    Please open the link sent to you earlier. You can find this in the FAQ mentioned on that page.           04:27 AM, 05th Mar                     User                    okay thank you, but this voucher expires in sept           04:29 AM, 05th Mar                     User                    are           04:29 AM, 05th Mar                   Nikhil                    We are sorry to
  inform you that we don't have more information about the Mothercare UK, as we are serving for Mothercare Bahrain and Babyshop in UAE, KSA & Kuwait.           04:30 AM, 05th Mar                     User                    just want to be sure that the card will still be valid by then           04:30 AM, 05th Mar                     User                    okay thanks for your help           04:30 AM, 05th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           04:31 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/506619