Subject: Ticket Assigned - Conversation with Singing Lantern
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Mar 2020 22:47:58 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Singing Lantern Singing Lantern                    Hi           02:36 AM, 05th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           02:37 AM, 05th Mar                     Singing Lantern                    I have returned an item through the app, but the delivery boy just took it. When do I expect my credit back? It was returned 2days before. Order No 7671167221           02:38 AM, 05th Mar                   Nikhil                    Please allow me a moment to check the details.           02:38 AM, 05th Mar                     Singing Lantern                    ok           02:39 AM, 05th Mar                   Nikhil                    As per the online tracking, we can see that the items collected have not delivered to our warehouse yet.           02:42 AM, 05th Mar              
      Nikhil                    Once the item is recieve           02:42 AM, 05th Mar                   Nikhil                    Once the item is received at our warehouse, and after the approval from the quality team, the refund will be initiated.           02:43 AM, 05th Mar                     Singing Lantern                    So when this expected to happen           02:44 AM, 05th Mar                     Singing Lantern                    how long does it usually take           02:44 AM, 05th Mar                   Nikhil                    Usually the returned items are delivered to our warehouse in 2-3 working days. Another 2-3 working days needed by the quality team.           02:45 AM, 05th Mar                   Nikhil                    Is there anything else I may assist you with today?           02:47 AM, 05th Mar                     Singing Lantern                    Thanks           02:47 AM, 05th Mar                   Nikhil                    It was a pleasure assist
 ing you. Thank you for shopping with us.           02:47 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/506550