Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Mar 2020 21:55:13 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I purchase shoes and you sent me wrong size. How can I exchange?           01:22 AM, 05th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           01:23 AM, 05th Mar                   Nikhil                    I will be happy to assist you with it. Please provide me with the order number to check the details.           01:24 AM, 05th Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           01:26 AM, 05th Mar                     User                    Let me check it for you.           01:27 AM, 05th Mar                   Nikhil                    Sure.           01:27 AM, 05th Mar                     User                    9771808861           01:27 AM, 05th Mar                     User                    I receiver size 40. I ordered 38.5. Now its too big for me.           01:28 AM, 05th Mar                   Nikhil                    Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

- You can let us know the name of the items and the order number, we will arrange for a return.

- You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

- You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             01:31 AM, 05th Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           01:37 AM, 05th Mar                     User                    Can you arrange the exchange please?           01:37 AM, 05th Mar                     User                    Order #: 9771808861           01:38 AM, 05th Mar                     User                    Item: Adidas Low Top Lace Up           01:39 AM, 05th Mar                     User                    I need size 38.5 or 38           01:39 AM, 05th Mar                   Nikhil                    I am sorry, the exchange is possible at the store only provided they have the same item available.           01:41 AM, 05th Mar                     User                    Can I exchange with other item if that style is not available?           01:42 AM, 05th Mar                   Nikhil                    No, exchange is not possible. But if you wish you can return this item at the store and then purchase a new item from the store.           01:43 AM, 05th Mar                   Nikhil                    Is there anything else I may assist you with today?           01:44 AM, 05th Mar                     User                    Please tell me the closest store in Al Satwa area? Are they going to make a refund so that I can purchase?           01:45 AM, 05th Mar                   Nikhil                    I think Dubai Mall or MOE will be the nearest store from Al Satwa.           01:48 AM, 05th Mar                     User                    Which store in dubai mall?           01:49 AM, 05th Mar                     User                    Sure they will give refund? I will try to go this weekend.           01:50 AM, 05th Mar                   Nikhil                    Shoemart store in Dubai Mall.           01:51 AM, 05th Mar                   Nikhil                    You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.           01:52 AM, 05th Mar                   Nikhil                    Is there anything else I may assist you with today?           01:52 AM, 05th Mar                     User                    Okay. I will see and will get back to you after going. That is all. Thank you for your help Nikhil. I truly appreciate. I was a bit disappointed with the shoes because of the size but you help me a lot. Good customer service. Thank you.           01:54 AM, 05th Mar                   Nikhil                    You are welcome!           01:54 AM, 05th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           01:54 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/506497